Marsy

I would like to hide a dropdown ticket field value on a form when a user is not part of a particular organization.  

I am having a similar issue.  We have added our content into the dynamic content items for a few ticket field names with a default language of English and a variant of Spanish.  I have replaced the names in our ticket fields drop down to use the dynamic content placeholders.  However I am unable to pull the ticket field using the ticket field id and the language.  I have added the following into postman zendesk.com/api/v2/ticket_fields/XXXXXXXXX9217?locale=es with no luck on obtaining the correct verbiage in the correct language.  I only see the dynamic content placeholder

"id": XXXXXXXX769,

"name": "Sensors:: Dexcom:: Syncing/connections issues",

"raw_name": "{{dc.sensors_dexcom_syncing_connections_issues_us}}",

"value": "sensors_dexcom_syncing_connections_issues_us",

"default": false

I am experiencing a glitch with the conversation bot, published changes are not updating when using the bot and it is accessed via a mobile device for existing users? Users accessing the conversation bot via their mobile device's browser cannot see changes published after they initially accessed the conversation bot.  They will continue to see the older bot workflow and does not ever reflect the updates to the bot.  New users logging in after the new conversation bot will see the changes.  

In the side panel in JIRA on the bottom right hand side, you should be able to click on the Zendesk Support dropdown and then click on Add comment to all linked tickets.  The comments in here will be added to the Zendesk ticket as a private comment

Hello, I am trying to add icons to sections before the title name.  Do you happen to have any suggestions on coding for this?  I tried a few variations that are not working for me.

Hello, I am trying to add a description template based on a custom field id's and their associated tags.  I listed custom field 1 and 3.  Custom field 3 is a child field of Custom Field 1.  My code worked fine up until last week.  For some reason it stopped working and also disabled the users dropdown menu to view their activities and requests.

Here is the code I have added into the JS

/*
$(document).ready(function () {
    var ticketForm = location.search.split("ticket_form_id=")[1];
if(ticketForm == 400000000000) {
    $("#request_description").val();
    }
});

function descriptionFormat(){
        let serviceType = { 
          ID Tag1                        : "1. Do you have the current version of the App? (Update version),
          ID Tag 2                       :""
                }
        
        let IssueType = {
          ID Tag3                       : "Does the member have the current App version?
        }
                
    const serviceTypeNode= document.getElementById(document.querySelector("#new_request > div.form-field.string.required.request_custom_fields_ID_1 > a").getAttribute("aria-controls"));
      
    const config = { attributes: true, childList: true, subtree: true };
        
        const serviceTypeCallback = function (mutationsList, observer) {
            for (const mutation of mutationsList) {
                if (mutation.attributeName == "aria-selected") 
                { 
                    if (Object.keys(serviceType).indexOf(mutation.target.id)>=0) {
                  document.getElementById('request_description_ifr').contentWindow.document.querySelector("p").innerText = serviceType[mutation.target.id];
                          if (mutation.target.id == "ID_3"){
                          const IssueTypeNode= document.getElementById(document.querySelector("#new_request > div.form-field.string.request_custom_fields_ID#.required > a").getAttribute("aria-controls"));
                          issueTypeObserver.observe(IssueTypeNode, config);
                        }
                    }
                    else {
                        document.getElementById('request_description_ifr').contentWindow.document.querySelector("p").innerText = "";
                    }
                }
            }
        };
  
              const IssueTypeCallback = function (mutationsList, observer) {
            for (const mutation of mutationsList) {
                if (mutation.attributeName == "aria-selected") 
                { 
                    if(Object.keys(IssueType).indexOf(mutation.target.id)>=0){
                          document.getElementById('request_description_ifr').contentWindow.document.querySelector("p").innerText = IssueType[mutation.target.id];
                    }
                  else{
                          document.getElementById('request_description_ifr').contentWindow.document.querySelector("p").innerText = serviceType["Issue Type Tag"];
                  }
                }
            }
        };
        
        const serviceTypeObserver = new MutationObserver(serviceTypeCallback);
              const issueTypeObserver = new MutationObserver(IssueTypeCallback);
        
        serviceTypeObserver.observe(serviceTypeNode, config);
    }

if (document.querySelector('#new_request a[aria-label="Please choose your issue below"]').innerText == "Form Name 1"){
        descriptionFormat();
}

Our company also has a need to set the organization based on a ticket being created with a certain form.  Our company contains coaches who lodge requests on behalf of multiple members.  More than one coach can service a member or hospital. It makes it easier for them to see the log of communication at an organizational level in our help center for our coaches who can view all tickets in their organizations.  It also helps our coaches when they are in the field to review this area to update our Dr's of their patients.  We do not have the organization option open in our form as we extend this form to multiple hospitals and nurses who can also submit tickets on behalf of members.  

My question is, is this something that is on the roadmap for the near future?

Thank you Dane, I was looking to have the number appear as just a number, but did find a work around for it.

In this custom field we have links.  In some cases some of our tickets will contain the same link because it is tied to the same field.  How would I exclude the counts where this is a duplicate link as I only want to get the actual number of links, not the tickets containing the links