Joanna Schweiger

@Сергей Прокофьев

I think what you may be trying to pinpoint is your first "Send Message" step in your Flow Builder. Add another step below your first message. Edit the first step to your welcome message and the second step your help message.

 

Allen Lai

Did you ever get an answer? I am interested in the something a bit like it, to be done directly in the widget.

• End-users must first select their topic (e.g. Billing, Troubleshooting, Feedback, etc.). Based on what they choose, the ticket will go to the appropriate department. I want to do this without using the prechat form or a bot.
• I want our web developers to be able to style the form to match our website theme such as colors, fonts, form decoration, etc.

Help would be truly appreciated!!