Zac Stanger

Is there a way to look for Tags that are not there?

Would this not result in the same issue?

I want everything this today date to go into my Process | Today view. Where the process date automatically changes every 24 hours.

If a process date is set to any date before "Today" I want it to go overdue.

I want to be able to do something like blow

We have a custom field called "Process Date"

I want to create a view if the date is on or before "Yesterday" but it doesn't seem to have this option.

The only way i have got this kind of working is to use the within the previous 100 days, but this also adds tickets with process date as today. 

Has anyone got any ideas on how i can do this?

Hi all

I am looking at running our orders through Zendesk, we have a platform that customers use to send orders but it doesn't come from the customer's domain.

It has the customer's name in the body of the email and I am looking at a way to change the organization on the ticket, I cant find a trigger to do this.

Is this even possible?

HI Sabra

Thank you, have you got any suggestions on how to do this?

Hi All,

I are looking to create a trigger on Zendesk that when a order is raised on a Monday but we can only process it on a Tuesday, I want to set the process date(custom field) to the following Tuesday.

Is this possible with triggers or would it require webhooks?

I want my reply to look like normal emails from Zendesk. I have tried doing what this link says but its not working

Setting up an unformatted email template – Zendesk help

Surely I am not the only one who wants this. If anyone else ahs done this, i would appreciate some assistance

It's a custom field in the organization card.

I have a "Shipping Agent" field on the organization card when a ticket comes in form that organization I want it to automatically fill the "Shipping agent" field in the custom field on the ticket 

We have 2500 customers and i want to find a way to do this without creating 2500 triggers

Hi All,

We have a setup with our orders and customer services on Zendesk. The issue I am having is people email orders and CC Customer services and visa versa.

With the triggers I have set up a ticket comes in and both "received at" Customer services and order triggers are triggered. Is there a way to stop triggers on CC addresses?

If not is there a way to stop triggers in a category to stop processing in the category if one is triggered?

I have info on custom fields on the organization card that is pulled into Zendesk with a SQL sync tool.

I have custom fields on a Form that I want to auto-populate when a ticket comes in from that organization.

Is it possible?