Ahmed Zaid

1. コミュニティ
2. Zendesk Suite Q&A
3. Redirect after successfully submitting form

Hi Brittany Loy, I am not sure how it bypasses the required fields. Can you share more details about the exact steps you took?

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• Ahmed Zaid
• 作成日時 2023年08月30日 10:19
• 0 件の投票

1. Apps and integrations
2. ...
3. More integrations
4. Creating conversations integrations in Admin Center

Thank you Megan. I was confused at first because the product was marked simply as "Web-Hook" but upon expanding one error I saw the service field "conversations-api" and realised it was the SunCo W...

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• Ahmed Zaid
• 作成日時 2023年08月24日 14:02
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Phone numbers not being replaced when updating via Zapier

Cynthia Kam An agent can certainly perform the action FOR your end users. End users are allowed to add identities, but not remove old ones. Probably a security measure. I think it is unlikely that ...

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• Ahmed Zaid
• 作成日時 2023年08月24日 09:55
• 0 件の投票

1. コミュニティ
2. Zendesk APIs
3. Add a phone number as direct line in Zendesk API

Hi asma saeed, This likely means that the number is associated with another user. Thus, it is marked as a shared number. You can see more details here Understanding how phone numbers are linked to ...

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• Ahmed Zaid
• 作成日時 2023年08月19日 07:02
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Phone numbers not being replaced when updating via Zapier

Hi Manuel Mora, This is expected behaviour. I am not familiar with Zendesk Zaps, but basically, you will need to utilise additional API end point. So, maybe you will need to create your own actions...

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• Ahmed Zaid
• 作成日時 2023年08月18日 16:38
• 1件の投票

1. コミュニティ
2. Zendesk AI EAP - Generative AI
3. Pulling data from ticket fields to user record

Hi Emily McCarthy, You can achieve that by creating a webhook that targets Zendesk's User API to update the requester's name and phone number based on the custom ticket fields they filled in. But f...

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• Ahmed Zaid
• 作成日時 2023年08月18日 06:08
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Zendesk Support Reporting From Creation to Public Reply with Ticket Custom Field

Hi Adam Leeflang, The Support Tickets dataset will report on the latest field value. However, using the Updates history dataset, you may be able to create a report based on previous values the tick...

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• Ahmed Zaid
• 編集済み 2023年08月15日 17:09
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Can you customise the ticket view customers can see?

Hi Nicholas, If you are an Admin in support, you should be an Admin in Guide. It is on the left sidebar  

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• Ahmed Zaid
• 作成日時 2023年08月14日 16:42
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Can you customise the ticket view customers can see?

Hi Nicholas Deary, There is a beta feature that can achieve this. See hoe to use it here: Using the new request list experience in the help center customer portal (Beta) 

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• Ahmed Zaid
• 作成日時 2023年08月14日 16:23
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. How do I add a print option to the customer view so a user can print a ticket?

Hi Karen Mackenzie, If you enable a help center, customers will be able to login, view, and manage their requests, the same way you can view your Zendesk support requests here: https://support.zend...

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• Ahmed Zaid
• 作成日時 2023年08月12日 07:41
• 0 件の投票