Ahmed Zaid

1. コミュニティ
2. Feedback - Help Center (Guide)
3. Article Owner API endpoint

I vote for this feature. I rely on the API more than Explore for reporting and I need visibility into article owners.

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• Ahmed Zaid
• 作成日時 2023年11月28日 08:16
• 0 件の投票

1. コミュニティ
2. Zendesk Apps Framework (ZAF) Q&A
3. Show Zendesk Garden Modal Component in middle of screen

Hello Norbert_RAR, Sorry I could not reply for the past couple of weeks. You will create a new project html file specifically for this location. I have not developed a multi-location app with react...

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• Ahmed Zaid
• 編集済み 2023年11月10日 16:17
• 1件の投票

1. Zendesk updates
2. Announcements
3. Zendesk SDK for Unity now has a demo game

Unfortunately, I don't have an environment to test android or iOS SDKs. The app works well otherwise, in terms of flows and connecting to a human. The EAP works well when tested in Web Widget. So, ...

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• Ahmed Zaid
• 作成日時 2023年10月26日 16:23
• 0 件の投票

1. コミュニティ
2. Zendesk APIs
3. Request api on behalf of end user - cannot make comment as internal

Hi Craig Chamberlain, It seems that public property is read only in the requests API. For your use case, Tickets API seems more suitable. Unfortunately, you will not be able to call that securely w...

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• Ahmed Zaid
• 作成日時 2023年10月26日 09:19
• 1件の投票

1. コミュニティ
2. Zendesk Apps Framework (ZAF) Q&A
3. Add custom notifications? (those small messages that pop up in the upper right corner)

Hi Daniel Wennerdahl, What you are looking for is the notify action. All the best in your app development.

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• Ahmed Zaid
• 作成日時 2023年10月26日 08:43
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Trigger whenever there is a URL in a ticket comment

Hi Chris F, Sorry I didn't get back to you earlier. In this case I would store the comment ID, call the ticket comments API, iterate over the comment until using a Map state until I get the matchin...

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• Ahmed Zaid
• 作成日時 2023年10月26日 06:28
• 0 件の投票

1. コミュニティ
2. Zendesk Apps Framework (ZAF) Q&A
3. Show Zendesk Garden Modal Component in middle of screen

Hi Norbert_RAR, You would need to trigger a secondary app location "modal" for that. I hope that helps.

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• Ahmed Zaid
• 作成日時 2023年10月25日 11:44
• 0 件の投票

1. コミュニティ
2. Zendesk APIs
3. ZCLI Error

Hi Colin Baetens, Sorry I missed your reply. I would recommend upgrading to the latest zcli as I saw it has better error handling. If the issue persists, you would probably need to submit a ticket ...

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• Ahmed Zaid
• 作成日時 2023年10月23日 16:06
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Default group change is not effective

Hi Jussi Rajala, Apart from your account default group, every agent has their own default group, which is probably your account's old default group. You cannot remove an agent from it without choos...

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• Ahmed Zaid
• 作成日時 2023年10月23日 09:58
• 0 件の投票

1. コミュニティ
2. Zendesk Apps Framework (ZAF) Q&A
3. ZIS - ticket.CustomFieldChanged

Hi API USER, They choices in Choice state should have "Variable" key. You added "Variable1" and "Variable2" instead. I hope that helps.

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• Ahmed Zaid
• 作成日時 2023年10月23日 09:53
• 0 件の投票