David M Cardoso
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David M Cardosoさんがコメントを作成しました:
Just a suggestion for introduction for this article:Based on machine learning, Answer Bot provides automated responses with relevant articles from the knowledge base. It promotes self-assistance to...
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David M Cardosoさんがコメントを作成しました:
Hello there folks, Hope to get some little hand. Well, I've been trying to figure out SLA Metric Status, however I am struggling to comprehend its status... So I would appreciate if anyone could t...
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David M Cardosoさんがコメントを作成しました:
Hi Ian Malson, You are trying to compare two different metrics and probably that's the reason why you were not able to create your custom metric. I suggest you to change [Text Field] Preivous Valu...
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David M Cardosoさんがコメントを作成しました:
Hello Mindaugas Verkys, Yes, it's possible indeed. Check out the following link: https://support.zendesk.com/hc/en-us/articles/203663226#topic_nms_sgd_jf Cheers, Cardoso, David M
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David M Cardosoさんがコメントを作成しました:
Carla, check the following link out: https://support.zendesk.com/hc/en-us/community/posts/115000613908-Developing-a-Report-for-Agent-Productivity-and-Interactions-?page=1#community_comment_36000127...
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David M Cardosoさんがコメントを作成しました:
Hi there, Mindaugas Verkys!! Thank you very much for your tip... I ended up fixing it in order to count updates instead of replies. Just in case anyone need any help, there it goes a good explan...
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David M Cardosoさんがコメントを作成しました:
Awesome! Really helpful! Thanks!
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David M Cardosoさんがコメントを作成しました:
Bingo Madison Davis! Thanks a million!!! Cheers! \o/
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David M Cardosoさんがコメントを作成しました:
All inbound tickets are first delivered in a pre-inbox view and due the amount of cases received on a daily basis, we have one agent per shift classifying them in different views (Priorities, Gener...
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David M Cardosoさんが投稿を作成しました:
Developing a Report for Agent Productivity and Interactions.
Before to start, I believe it's important to briefly describe the scenario of my team on a the daily basis and how things are running.Nowadays we are 30 agents on the Customer Services Team, but on...