Graeme Carmichael
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アクティビティの概要
Graeme Carmichaelさんの最近のアクティビティ-
Graeme Carmichaelさんがコメントを作成しました:
Davy This follows a recent change. It is unfortunate that this makes it harder for customers, but it is necessary to stop Zendesk's emails being used to spam users. You can see the details here. ...
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Graeme Carmichaelさんがコメントを作成しました:
Tom You should use Updater. Ticket assignee only shows who is currently assigned to the ticket. Updater belongs to ticket events and shows who made each change. So that is the way to go. This examp...
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Graeme Carmichaelさんがコメントを作成しました:
Sharon Just noticed you are using Insights. So the tag reporting is here.
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Graeme Carmichaelさんがコメントを作成しました:
Sharon Yes that is correct. After you apply a macro to a ticket, you can then check if it has worked by looking at the ticket events. Hope that helps.
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Graeme Carmichaelさんがコメントを作成しました:
Sharon The first thing to check is that you have tickets with the expected tags. In Support, use the advanced search and find ticket with a tag. For example, search for: tags:mytag This will conf...
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Graeme Carmichaelさんがコメントを作成しました:
Todd Moving to Explore is a struggle at first. Just keep with it and you will be fine. You can clone the Zendesk provided dashboards and then look at how their queries have been put together and tr...
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Graeme Carmichaelさんがコメントを作成しました:
Helen You will not be charged after downgrading an Agent to an End User. You are only charged for Agent accounts.
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Graeme Carmichaelさんがコメントを作成しました:
Diego You may have to move to Explore for this. While you can find tickets that were on the backlog that were re-opened. In Insights, you cannot say what status a ticket was in at the end of any sp...
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Graeme Carmichaelさんがコメントを作成しました:
Diego Say you have one ticket at the start of the day. Then today... It then gets re- opened It then gets solved So you started the day with 1 ticket and close the day with 0 tickets. The report ...
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Graeme Carmichaelさんがコメントを作成しました:
Diego Here a are my metrics: The issue is tickets that are in the backlog that are both re-opened and solved on the same day. I am not sure how to adjust for that. But will have a think.