Graeme Carmichael
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合計アクティビティ2985
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前回のアクティビティ
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投票970
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アクティビティの概要
Graeme Carmichaelさんの最近のアクティビティ-
Graeme Carmichaelさんがコメントを作成しました:
Jason You are missing the final {% endif %} on the last line of your code. So the last 2 lines should be: {% endif %} {% endif %}
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Graeme Carmichaelさんがコメントを作成しました:
Ellen If you create a new standard metric with the MIN aggregate: IF ([Comment present] = TRUE AND [Updater role] = "End-user" AND[Update - Timestamp] !=[Ticket created - Timestamp]) THENDATE_DIFF(...
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Graeme Carmichaelさんがコメントを作成しました:
Ellen I recommend you look at the On Hold status. That is intended to capture the time a ticket is with a partner organisation,
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Graeme Carmichaelさんがコメントを作成しました:
Ben In the Rows section, if you include the field 'Changes- New Value' that will help validate the custom metric. The values returned here may be different from what you expected when writing your...
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Graeme Carmichaelさんがコメントを作成しました:
Ben Try this: Use the Ticket Updates dataset Create a new Standard Calculated Metric to convert your dropdown menu to a number. If your dropdown values look like numbers, you can do this: IF [Chang...
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Graeme Carmichaelさんがコメントを作成しました:
Norman Just a guess, but it could be the requester's organisation is associated with a default group. Check the requester's profile, then their organisation, there may be a default group here:
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Graeme Carmichaelさんがコメントを作成しました:
Norman All I can think of is: There is only one agent There is only one agent in the assigned group The requester is an agent using the mail API to nominate the assignee
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Graeme Carmichaelさんがコメントを作成しました:
Alf That sounds good. You can also duplicate the Zendesk provided attributes and then change each bracket to your own preferences. That may save you a little time.
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Graeme Carmichaelさんがコメントを作成しました:
Alf It is a little different in Explore. You can create one custom attribute to make brackets for your reply times using a IF THEN ELSE statement. If you look under Rows, you can see how Zendesk c...
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Graeme Carmichaelさんがコメントを作成しました:
Prerana Use the Ticket Updates dataset. Then create a new standard metric to return the update ID when a ticket is set to pending: IF [Changes - Field name] = "status" AND [Changes - New value] ="p...