Graeme Carmichael
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Graeme Carmichaelさんの最近のアクティビティ-
Graeme Carmichaelさんがコメントを作成しました:
Moku If you are looking for a quick way to list suspended users, in Support, use the following search: is_suspended:true
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Graeme Carmichaelさんがコメントを作成しました:
Mathias Your choice should hold, so should affect all your future tickets.
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Graeme Carmichaelさんがコメントを作成しました:
Mathias Down by the submit button, you may see the options you are after..click the little arrow to see the choices. Sounds like you want 'stay on tiket'
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Graeme Carmichaelさんがコメントを作成しました:
Jamai This sounds like you need to look at Zendesk's Service Level Agreement feature available under the Professional and Enterprise plans. Although you are using your own custom field for the tick...
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Graeme Carmichaelさんがコメントを作成しました:
Allen You can use a little liquid markup to check if the ticket assignee is blank. Try this: {% if ticket.assignee.name == nil %} MyCompanyName {% else %} {{ticket.assignee.name}} {% endif %}
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Graeme Carmichaelさんがコメントを作成しました:
Paul You may have to use the API to subscribe users to the help centre section. Unfortunately, I cannot help you with that. Just be careful in this GDPR world that you are not forcing the subscript...
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Graeme Carmichaelさんがコメントを作成しました:
Jessica Try using Value rather than Sum in your custom metric:
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Graeme Carmichaelさんがコメントを作成しました:
Paul I do not have direct experience of notifying systems outages to users, but there are a some things you may want to try. Within Support, there is the Proactive Tickets app. This is a free app b...
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Graeme Carmichaelさんがコメントを作成しました:
Mrunal Try this: Looks like you have already created a custom attribute that shows under rows to display Full or Partial for each ticket. That is under Calculations>Attributes> Standard Calculated ...
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Graeme Carmichaelさんがコメントを作成しました:
Mrunal You will need to make the start of your IF statement return true or false. For example, IF SUM(YesNoRefundAmount) = 0 THEN SUM(SAP: Amount of refund(AGT)) ELSE SUM(SAP: Amount Number 1(AGT))...