Graeme Carmichael
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Graeme Carmichaelさんの最近のアクティビティ-
Graeme Carmichaelさんがコメントを作成しました:
Diego Sorry I was not much use. One thing you may want to consider. Zendesk is moving from GoodData /Insights to their own reporting product, Explore. Because you are new to Zendesk, rather than d...
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Graeme Carmichaelさんがコメントを作成しました:
ThanX Amy!
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Graeme Carmichaelさんがコメントを作成しました:
Diego Welcome to Zendesk! I am struggling with this as I believe your logic is sound and I am not able to recreate your problem. Can you please confirm we are both using the same WHAT and HOW...
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Graeme Carmichaelさんがコメントを作成しました:
Sodikin Sorry but my answer is not really going to help you. I have a custom field that just happens to be called 'Last Satisfaction Date' that is against the user account. I had confused that with...
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Graeme Carmichaelさんがコメントを作成しました:
Simmi The report that you are using should be fine. But the metrics will not show the full picture until the ticket is reaches closed status. Once the ticket is solved, you should be able to rely o...
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Graeme Carmichaelさんがコメントを作成しました:
Franz Currently Explore suffers the same limitation as Insights. But here is a recipe for tracking time across groups.
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Graeme Carmichaelさんがコメントを作成しました:
Simmi The metrics that track status changes are not live counters. They only update when an event happens. For example, when a ticket moves from New to Open, a metric will track the length of time ...
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Graeme Carmichaelさんがコメントを作成しました:
Maria So this view will show solved and closed tickets for brand '(PCC) Payment Compliance'. What I suspect is happening is that that the missing tickets are archived rather than related to the sus...
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Graeme Carmichaelさんがコメントを作成しました:
Maria If you can share a screenshot of the report you are looking at, I may be able to help. Please show he WHAT, HOW and FILTER selections you are using, and I can take a look.
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Graeme Carmichaelさんがコメントを作成しました:
John Try this... Create a new query on the Support Ticket dataset as you have done. Go to Calculations>Attributes>Group Here you build one new attribute that will cover all of your ticket categorie...