Graeme Carmichael
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合計アクティビティ2724
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前回のアクティビティ
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投票971
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アクティビティの概要
Graeme Carmichaelさんの最近のアクティビティ-
Graeme Carmichaelさんがコメントを作成しました:
Alon Sounds like you are describing the built in metric, requester wait time. https://support.zendesk.com/hc/en-us/articles/360000886627-About-native-Support-time-duration-metrics
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Graeme Carmichaelさんがコメントを作成しました:
Vladimir Perhaps there is a better way of doing it. But the aggregate function needs a second parameter. You could use ticket group instead if you are showing your satisfaction rating per team.
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Graeme Carmichaelさんがコメントを作成しました:
Vlandimir You can add a trend line to a column Chart Configuration>Trend Line, then choose the Linear option. Or use the new aggregate functions. For that to work you need some high level attribu...
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Graeme Carmichaelさんがコメントを作成しました:
Sydney Just as a quick fix, you can try using the columns field and flip that to see the results by date: Or use the explosion field to see more side by side: If you do not want to do that and re...
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Graeme Carmichaelさんがコメントを作成しました:
Emily The ticket subject line can be checked for text, but ticket comments are not available in Explore. To check the subject for both alpha and beta in any case, use a custom metric: If you need ...
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Graeme Carmichaelさんがコメントを作成しました:
Danielle That is a fun question. It looks like we can use the new aggregate functions here. Use the metric DCOUNT(Requesters) and filter by ticket status so that we are only looking at active ticke...
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Graeme Carmichaelさんがコメントを作成しました:
Taline Have a look at the metric filter article here. Hope that helps
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Graeme Carmichaelさんがコメントを作成しました:
Gary I just wanted to make sure that you know that the total votes against each article is a metric that is currently available. You should find that in Explore under Articles Viewed>Article Votes....
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Graeme Carmichaelさんがコメントを作成しました:
Ashley I do not believe it is possible to prevent Agents from editing their own email addresses. The option to do this only applies to end users and not Agents.
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Graeme Carmichaelさんがコメントを作成しました:
See this article for options. Ensure you go to Admin>Settings>Tickets>Attachments and have the option for 'Enable Secure Downloads' unchecked. Details are here.