Graeme Carmichael
-
合計アクティビティ2959
-
前回のアクティビティ
-
メンバー登録日
-
フォロー17ユーザー
-
フォロワー13ユーザー
-
投票979
-
サブスクリプション1037
アクティビティの概要
Graeme Carmichaelさんの最近のアクティビティ-
Graeme Carmichaelさんがコメントを作成しました:
Robert Try this...
-
Graeme Carmichaelさんがコメントを作成しました:
Rahul_N_4009 I would go for...
-
Graeme Carmichaelさんがコメントを作成しました:
It may be that your Zendesk displaying only the ticket subject and description and not the ticket ID has the new Zendesk Agent Workspace activated. That is controlled under Settings>Agents>Agent Wo...
-
Graeme Carmichaelさんがコメントを作成しました:
Rawan You may need to look at Dashboard Sharing using Explore. You can only share dashboards with end users if you have an Explore Enterprise or Explore Professional Legacy plan. Once the user reac...
-
Graeme Carmichaelさんがコメントを作成しました:
Glen For single words, list them with spaces using the 'contains at least one of the following words' condition. For phrases separate them into separate conditions using the 'contains the following...
-
Graeme Carmichaelさんがコメントを作成しました:
Katerina Sorry to say that is a limitation of the product. To work round this, you would have to use a target to update your custom field. But that would involve calculating the your next working d...
-
Graeme Carmichaelさんがコメントを作成しました:
Glen Welcome to Zendesk! You can search for both words and strings. For example, Comment text>contains at least one of the following words>login This will find the whole word 'login' in the phra...
-
Graeme Carmichaelさんがコメントを作成しました:
Marie I am not a Grammarly user, but there is a discussion here that includes a suggestion for a plug in to help it work better with Zendesk. Hope that helps.
-
Graeme Carmichaelさんがコメントを作成しました:
Melissa In the ticket updates dataset, create a new metric to calculate the time since the last public comment by an Agent: IF [Comment public] = TRUE AND ( [Updater role] = "Admin" or [Updater rol...
-
Graeme Carmichaelさんがコメントを作成しました:
Jennifer Do you use the Business Hours feature? As a starting point it may be a way to identify weekend work and build that into an automation for switching back to team A's view. But clearly we do...