Graeme Carmichael
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Graeme Carmichaelさんがコメントを作成しました:
Jim Just in case it helps, there are some keyboard shortcuts. There is no mark as spam shortcut, but if you look under your user profile menu, you should see a shortcut option. From there you can e...
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Graeme Carmichaelさんがコメントを作成しました:
John This is a really difficult design decision. Because the CC experience follows email conventions, if an end user uses reply over reply all, there is an assumption that the end user did not want...
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Graeme Carmichaelさんがコメントを作成しました:
Removal of the last refresh is part of the new dataset update here. >we understand that the current Last refreshed indicator has been causing confusion for a number of users. We will be moving this...
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Graeme Carmichaelさんが投稿を作成しました:
Explore: Last Refresh Timestamp
Last refresh v last ticket updated The last time a dataset was refreshed is not available directly. But we can estimate that by the latest ticket update timestamp. You can then create a query to di...
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Graeme Carmichaelさんがコメントを作成しました:
Syd S Try this: https://XYZ.zendesk.com/api/v2/macros.json?group_id=XXXXX&page=2 Or look for the 'next page:' url near the end of your output:
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Graeme Carmichaelさんがコメントを作成しました:
Bryan Just to ensure you have caught everything, have a look at this article on changing domains.
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Graeme Carmichaelさんがコメントを作成しました:
Wendell Your screenshot is from a custom metric. Scroll down to add a custom attribute and add it to the rows when defined.
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Graeme Carmichaelさんがコメントを作成しました:
Anatolii Try this: Use the Support Ticket Updates dataset. Metrics Count Tickets Created Then use the dual Access button to enter D_COUNT( Tickets Solved) Columns Update Date Filter Update ...
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Graeme Carmichaelさんがコメントを作成しました:
Travis This is interesting. For the number of Agents creating public comments: Use the Support:Ticket Updates dataset Create a new Standard Calculated metric defined as: Edit the aggregators t...
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Graeme Carmichaelさんがコメントを作成しました:
Julie See this article on bulk importing users. You can update existing users, but the new email address will be added as a secondary address. >when doing a bulk import, you can select the Update e...