Graeme Carmichael
- 合計アクティビティ 2682
- 前回のアクティビティ
- メンバー登録日
- フォロー 17ユーザー
- フォロワー 10ユーザー
- 投票 936
- 受信登録 958
アクティビティの概要
Graeme Carmichaelさんの最近のアクティビティ-
Graeme Carmichaelさんがコメントを作成しました:
Steve Ticket tags are not part of the events and so Insight does not record the time a tag was added. But you can monitor the time for custom fields that have associated tags such as drop downs and...
-
Graeme Carmichaelさんがコメントを作成しました:
Nicole The search in Support will not show deleted tickets. Instead there is a 'Deleted Tickets' view that lists tickets deleted in the last 30 days. You can recover the deleted ticket from that vi...
-
Graeme Carmichaelさんがコメントを作成しました:
Nicole This is a long shot. Under Admin>Settings>Tickets>Tags there is an option to 'Enable automatic ticket tagging'. Could that be the source of discount_dec_18 being added to your ticket? This m...
-
Graeme Carmichaelさんがコメントを作成しました:
Fuel50 Sorry to say that the ticket description is not available in Insights or Explore. The best workaround is to have agents edit the ticket subject to ensure it is as descriptive and meaningful ...
-
Graeme Carmichaelさんがコメントを作成しました:
Eugene In my example, I used DCOUNT in all metrics and still found changing results.
-
Graeme Carmichaelさんがコメントを作成しました:
Mari-Liis Where an automation or trigger takes an action on a ticket it will be recorded as an update. But the updater role will be blank. So if you have filtered on updates by agent role, these u...
-
Graeme Carmichaelさんがコメントを作成しました:
Alexis Welcome to Zendesk! It does get easier with a little practice. Just stick with it. There are also excellent recipes provided by Zendesk. It is a good help to work through these even if the s...
-
Graeme Carmichaelさんがコメントを作成しました:
The agent updates is the count of changes by agents. Ticket updates counts the discrete number of tickets. So, if you are feeding back the touches by agents, go with agent updates.
-
Graeme Carmichaelさんがコメントを作成しました:
Søren Could your original question be, not so much a bug, but a whoopsie by Zendesk? First, rather that COUNT use DCOUNT for your original metrics. To show that there is a potential problem, I recr...
-
Graeme Carmichaelさんがコメントを作成しました:
You can use liquid markup to consolidate previous comments. {% for comment in ticket.comments %} {{comment.value_rich}} {% endfor %} Although, you may have to play to get the formatting correct.