Avatar

Shobhit Saxena

  • 合計アクティビティ 11
  • 前回のアクティビティ
  • メンバー登録日
  • フォロー 0ユーザー
  • フォロワー 0ユーザー
  • 投票 2
  • サブスクリプション 4

アクティビティの概要

Shobhit Saxenaさんの最近のアクティビティ
  • Avatar

    Shobhit Saxenaさんがコメントを作成しました:

    Hi Rajat, My use case was different - A chat manager is trying to divide his large agent team into 2+ departments while ensuring that agent x is in same department. As you can notice, other softwar...

  • Avatar

    Shobhit Saxenaさんが投稿を作成しました:

    Display departments in agent panel

    回答済み

    Hi Use case - A chat manager is trying to divide his large agent team into 2+ departments while ensuring that agent x is in same department. Do the same exercise 2-3 times and no panel view helps t...

  • Avatar

    Shobhit Saxenaさんがコメントを作成しました:

    I also suggest to have prominent end chat on web, app and mobile-site. Customer is king and if he feels telling hosting company that I have ended chat or don't want to chat - he should be allowed t...

  • Avatar

    Shobhit Saxenaさんが投稿を作成しました:

    Agent default login option to be invisible

    回答済み

    It seems there is no separate login for manager, quality person or other people. Since all non-agents also use the agent panel, it will be wise to by default allow agent to login on invisible mode....

  • Avatar

    Shobhit Saxenaさんがコメントを作成しました:

    I support what Joost asked for. Olark allows and gives capability to hide chatbox when agents are busy. This is best customer experience for sales oriented channel. If I cannot support chat, why sh...