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Sadie Sumner

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    Sadie Sumnerさんが投稿を作成しました:

    Covid IVR menu as greeting

    I'm trying to configure 8 different locations with varying information (covid closures) and thought that creating an IVR menu as the greeting would be best. I'd like all calls to go through this me...

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    Sadie Sumnerさんがコメントを作成しました:

    Thank you Jonathan March, I'm going to try and move these to 'meet all of' rather than the 'meet any of'. 

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    Sadie Sumnerさんがコメントを作成しました:

    We're providing customer support for multiple destinations via one email address, and I've tried to set up the triggers as 'comment text contains none of the following words' and then use the citie...

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    Sadie Sumnerさんがコメントを作成しました:

    @Christopher Reichle, I'm just as unhappy about the 12 views as you and everyone else on this thread, but I did want to point out that there's a cc option.  I only became aware of this at the begin...

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    Sadie Sumnerさんが投稿を作成しました:

    Accessing the Live Event?

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    It would be great if you could send details as to how this live event is taking place; especially for those of us in timezones that have planned around this :)  Is this a call we can join? A live c...

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    Sadie Sumnerさんが投稿を作成しました:

    Updating ticket views

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    We have a significant number of views - each related to a different city where we operate and/or a skill set of people on our team that can answer tickets within that view, i.e. setting up private ...

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    Sadie Sumnerさんが投稿を作成しました:

    Filtering views using triggers

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    We recently attempted to split queries pertaining to different cities where we operate into their own separate views.  We have since gotten better at using triggers to send these queries to the app...

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    Sadie Sumnerさんが投稿を作成しました:

    Linking Chat Shortcuts & Macros

    Can we please make this happen? I see that it was a question 3 years ago: https://support.zendesk.com/hc/en-us/articles/226205848-Can-I-sync-my-Zendesk-Support-macros-and-Chat-shortcuts-

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    Sadie Sumnerさんがコメントを作成しました:

    What is happening with the rest of the space on the side of the screen under my 12 allotted views that we can't expand that to be more?

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    Sadie Sumnerさんがコメントを作成しました:

    +1 When you're working mostly in email tickets, you don't want to use a macros as your signature for every ticket.  It's silly that signatures cannot be disabled for text messages.