Martin Fricke
Team Lead Talent Care at Zenjob.
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Martin Frickeさんの最近のアクティビティ-
Martin Frickeさんがコメントを作成しました:
+1 I've been working with Zendesk for almost 5 years now and my whole team has been complaining about this for almost the same time. Same reasons: they hear that tone in their dreams..
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Martin Frickeさんがコメントを作成しました:
I have a similar case where I need to filter tickets by certain tags. The problem I am facing is, I filter all tickets by including a tag and at the same time need to exclude another tag to subtrac...
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Martin Frickeさんがコメントを作成しました:
Thank you Maksims. That is really helpful! And I see your point of looking only at the time between answers. That's what I initially looked for. Cheers.
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Martin Frickeさんがコメントを作成しました:
Thank you Carlos!
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Martin Frickeさんがコメントを作成しました:
Hej Product Team, I am also waiting for more than 2 years on a proper reporting on macros. I have done so with tags, but to be honest it is not scalable at all. As Explore seems to be the one tool...
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Martin Frickeさんがコメントを作成しました:
And another one to ask for this feature. Me. Right now, I need to create a mirrored group for each agent to send out individual KPIs. This is not scalable.
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Martin Frickeさんがコメントを作成しました:
Hi there, are there any updates on this issue? I am also looking into reporting the average reply time. Thanks in advance!