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Peter Hochstrasser

Managing Support - Onboarding, Delivery, Offboarding

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    Peter Hochstrasserさんがコメントを作成しました:

    Patrick Windsor II You try to feed information back into your Zendesk domain, so this is a "internal" call. I suggest that you use an API Token instead of basic auth. That makes things a bit more s...

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    Peter Hochstrasserさんがコメントを作成しました:

    Hi Brett Bowser I already entered my question 5 months ago without feedback from you guys:https://support.zendesk.com/hc/en-us/articles/227437147/comments/360005340494 We get messages almost daily ...

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    Peter Hochstrasserさんがコメントを作成しました:

    Sovellin Oy Ltd (EMEA RESELLER) (PRM) - Good catch. I haven't realized that this had been supplemented.

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    Peter Hochstrasserさんがコメントを作成しました:

    Hello @conza I think this is a misunderstanding. The mail will usually only contain the last of your messages. Also, side conversation mails have no context, i. e. no content from the original t...

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    Peter Hochstrasserさんがコメントを作成しました:

    Hello Jaïs Pingouroux Make sure that you complete the entry of a tag label with Enter (such that it is shown as a light grey box with an X to remove it if so desired). That is what has been my prob...

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    Peter Hochstrasserさんがコメントを作成しました:

    Hey Lisa Kelly While we're at it - the same kind of search for macros (i.e. search for specific actions) would be great.   Yours truly Peter

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    Peter Hochstrasserさんがコメントを作成しました:

    Hey Lisa Kelly Great new feature - just discovered it today! I have long waited for the ability to search triggers by condition or action, a really useful feature. May I ask the team to polish off ...

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    Peter Hochstrasserさんがコメントを作成しました:

    Hi I think that I found a bug in the way Zendesk Support detects changes when editing multiple tickets: Situation: I have n tickets with tag x assigned. n-1 of them are assigned to Agent a, one is ...

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    Peter Hochstrasserさんがコメントを作成しました:

    Hi Brett Thanks for your reply, and yes, I do have questions, not different questions, but the same questions with higher precision. Regarding the multibranding article: I saw that, however, AFAIK ...

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    Peter Hochstrasserさんがコメントを作成しました:

    Hi all Let me clear Zendesk from any wrong doing in this case. The problem has been that a user started the conversation with e-mail address   f.lastname@publisherCompany.com then replied to that m...