Hi Satia, Thanks for your feedback. Can you post it in our Product Feedback topic? That way other users can vote on it and comment. Also, Product managers will see it, as they monitor feedback in t...
Hi Stuart, The team has talked about that (automatically adding the content of a ticket in new articles though the KC app) as being a possible improvement, but there are no current plans to add it.
AJ: No, agents will not have access to any other parts of Guide Admin. Only Manage Articles, and only for articles they can edit or publish. Shalaka: This is the only API change I know of. The PM c...
Hi AJ, I will copy and paste the answer that the product manager gave to that question on a post during the beta, so I don't mess it up: "Any agent that has editor or higher privileges can acc...
Thanks so much for taking time to share your tip, Scott. It's a good one! I've added it to our list of Help Center tips from the community.
Awesome new tip for customizing your Guide theme: Custom Guide color theme selector - contributed by Chris Stock
Hi Chris! Thanks for taking time to share this great tip! I'll add it to our list of Help Center tips from the community.
Thanks for sharing that additional tidbit about the trigger, Conza. And glad you were able to get this set up the way you wanted! (or you're almost there at least...)
You know I love this tip! Thanks for posting it, Jennifer!
You are good. :) Thanks so much for doing that--and so fast too!