Aswin Kannan

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Aswin Kannanによる最近のアクティビティ 最近のアクティビティ 投票
  • Set Chat Hours for different countries

    How do we make the chat widget visible in different hours for different countries? We don't want the US night-time customers to influx the chat queue when it is open for Australia customers, vice-v...

  • Using Dynamic Content in articles

    The ability to use dynamic content in article HTML would be super useful. For example, I have a dynamic content that says "© 2020 Acme, Inc. All rights reserved." So if I can use the dynamic conten...

  • How to add Generic English to Guide?

    We want to add languages without locales in our Help Center. We can add a generic Spanish, Italian, Portuguese, etc. but there is no generic English. How do we remove English (US), and just use Eng...

  • Dynamic Content - Bulk Delete

    We recently removed 2 languages from our Help Center, and I wanted to bulk-delete the dynamic content. I'm disappointed that this functionality is not available natively. I have to open 100+ dynami...

  • Import Dynamic Content in all languages

    I've tried with to import multiple variants by including the below columns in the CSV file. Title fr text de text pt-br text It only took the last column pt-br and ignored the other variants. I...

  • Guide Data Analytics in Explore


    It'd be great to integrate the Guide analytics data in Insights/Explore, as we'd like to create reports for articles with the highest votes, comments, views, etc. The default view is not sufficient...

  • Filter language in search

    How do we filter the search for only English articles? The results are now showing all the languages which is confusing our agents.

  • Option to add description for ticket forms


    Ex: If our end users choose a form called "Wholesale" we want to show them a heads-up message, "Please use this form only for requesting wholesale accounts", something like that. There is no nat...

  • Rename Localization Languages

    It'd be great if the localization languages are renamed properly, Spanish (European) Spanish (LatAm) Spanish (Spain) Spanish (Mexican) Same thing for French, Portuguese, etc.

  • Slugs not added in URL


    When I click on an article from the search bar suggestions, the slugs don't get added to the URL. They do get added if I navigate to any article via Categories > Sections. I don't know if this is a...