Maggie St. Clair
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アクティビティの概要
Maggie St. Clairさんの最近のアクティビティ-
Maggie St. Clairさんが投稿を作成しました:
Visual indicator if a user is suspended in the User list of the Organization
It would be really great if the Users list under the Organization would show if the user is suspended. Or at least have a way to filter out suspended users from the list. For numerous reasons we ha...
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Maggie St. Clairさんがコメントを作成しました:
This could also be beneficial to us. We are in the process of implementing the KCS methodology and this would help for those agents that have not achieved the level that allows publishing external ...
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Maggie St. Clairさんがコメントを作成しました:
Please consider adding this placeholder. We need it for the same reasons mentioned by everyone else. Thanks!
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Maggie St. Clairさんがコメントを作成しました:
Great idea, Carsten. I will pass all of this info along to our Support Manager to complete. Thanks!
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Maggie St. Clairさんがコメントを作成しました:
Hi Carsten, Thanks for the quick reply. We can't find any way for him to mark the ticket as solved based on what we see when assuming his identity. We only see the button to add to the conversatio...
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Maggie St. Clairさんが投稿を作成しました:
Option to edit tickets from their org
Hi! We have an organization that has about 50 end users. There is one end user that oversees everyone. We have given him access to view everyone in his orgs tickets, but he wants the ability to edi...
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Maggie St. Clairさんがコメントを作成しました:
Thanks, Daniel and Nicole. I will look into the ability to put agents into groups and then limit who has access to the app for some of the ones that we are interested in.
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Maggie St. Clairさんが投稿を作成しました:
Apps by agent
This is probably a big ask (and therefore not happening anytime soon if ever), but since we keep discussing it internally I figured I would put it out there. We have found so many great apps to use...
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Maggie St. Clairさんがコメントを作成しました:
Hi Soren, I think using the API will work for us. I just need to work with a more technical person at my company to get it done as that is not something I know much about. Thanks!
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Maggie St. Clairさんがコメントを作成しました:
Thanks for the response, Trapta. I will look into using the API to get this info.