Maggie St. Clair
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Maggie St. Clairさんの最近のアクティビティ-
Maggie St. Clairさんがコメントを作成しました:
Thanks, Mark! That article answered all of my questions. I just went through and made all suspended agents end-users instead.
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Maggie St. Clairさんがコメントを作成しました:
Hi Jay, Thanks for providing info about your current process. I also appreciate the heads up about suspended users and licenses.
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Maggie St. Clairさんが投稿を作成しました:
Managing Suspended User
回答済みHi Zendesk Community, We are doing a major cleanup of our support setup. Right now we are tackling roles and groups for our agents. How do other companies handle agents that have left? Do you cha...
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Maggie St. Clairさんがコメントを作成しました:
Hi Heather and Jeremy! Thank you for your suggestions and experiences with organizing your macros. This is such a daunting task for us now because we were in the set it and forget it mode for so lo...
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Maggie St. Clairさんが投稿を作成しました:
Suggestions on organizing macros
Hi Zendesk Community, We are looking to clean up our macros and better organize them but have differing thoughts on how to accomplish this. Many of our macros were created to assist the agent in c...
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Maggie St. Clairさんがコメントを作成しました:
Yes, this would be very helpful to us too for the same reasons Arno mentioned.
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Maggie St. Clairさんがコメントを作成しました:
As an employee for a software company, I am very familiar with the whole "working as designed" concept. We do, however, recognize that sometimes the way we designed it just isn't correct and theref...
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Maggie St. Clairさんがコメントを作成しました:
Thanks, Devan & Dan. This info was really helpful!
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Maggie St. Clairさんが投稿を作成しました:
Using Organization Fields as Placeholders
回答済みHello! We currently have a small handful of organization fields set up on each of our orgs in Zendesk. One of those org fields is Account Manager. When we land a new customer we set up their org i...
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Maggie St. Clairさんがコメントを作成しました:
Thanks, Brett. I appreciate it.