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Matteo

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    Matteoさんがコメントを作成しました:

    Hello, No problems at all. I understand the confusion defining what "update" means. Both your statements are correct, but they need to be considered together: if conditions are met > a trigger fire...

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    Matteoさんがコメントを作成しました:

    Hello Nelli, In the section of this article: Specific scenarios, you will find a link to this tutorial - https://support.zendesk.com/hc/en-us/articles/203662106-Setting-up-automatic-ticket-updates-...

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    Matteoさんがコメントを作成しました:

    Hello, For point 1, you are correct, just keep in mind these 3 points: Triggers fire as a consequence of a ticket update. This fact should always be kept in mind when creating or debugging any tri...

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    Matteoさんがコメントを作成しました:

    Hello everyone, While on the topic of disabling the attachment option in the Contact Form, the method described in this article is still relevant, I have found out it is possible to disable the att...

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    Matteoさんがコメントを作成しました:

    Hello, I understand the confusion, let me re-phrase. The component discussed in this article only works in the Contact Form: https://developer.zendesk.com/embeddables/docs/widget/contact_formTheref...

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    Matteoさんがコメントを作成しました:

    Hello everyone, After some testing, I can confirm the icon is not supposed to be hidden by the Contact Form component, so the fact that it doesn't work is expected. The option in the Contact Form, ...

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    Matteoさんがコメントを作成しました:

    Hello, It seems you are loading the form component before the widget itself is loaded.Try the opposite, put the script after the widget has loaded.Hope this helps!

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    Matteoさんがコメントを作成しました:

    Hello, The best position is related to when you load the widget on your HTML page. If you're not sure, definitely try in the <head> tag first.If you notice racing conditions or issues related to th...

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    Matteoさんが記事を作成しました:

    Zendesk Apps framework (ZAF)のデバッグ

    Zendesk Apps frameworkを使うと複雑な機能や特徴を持つアプリを作成することができます。きちんと動作しないアプリをデバッグする場合は、正しい取り組みと行動を定めることが大切です。 この記事では、最も一般的なシナリオに対するアプローチを説明します。 免責事項:Zendesk Supportチームが行うことができるのは、Zendesk Apps framework (ZAF)...

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    Matteoさんがコメントを作成しました:

    Hello Lee, I haven't personally tested your use-case, but it should be possible. That being said, the easiest way to do it is by leveraging the appropriate endpoint for user fields: https://develop...