Nicole S.

1. コミュニティ
2. Insights Q&A
3. [Request]: Accessing Ticket Updates by Updater Group?

Hi Logan and Elle, Insights is set to sunset in February, so it's not being updated further, and the recommendation is that you shift to Zendesk Explore for your reporting. You can read the announ...

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• Nicole S.
• 作成日時 2021年01月15日 00:13
• 0 件の投票

1. Cross Product
2. ...
3. Authentication and user access
4. Google SSO "app not configured for user" error

Thanks for sharing your answer, Anastasios!

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• Nicole S.
• 作成日時 2021年01月15日 00:04
• 0 件の投票

1. コミュニティ
2. Support Q&A
3. Safari - jumping cursor

Ok, and which of our products are you seeing this behavior in?

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• Nicole S.
• 作成日時 2021年01月15日 00:03
• 0 件の投票

1. Zendesk updates
2. Announcements
3. Announcing advanced search and other enhancements for triggers

Hi Danny - No, that is not a capability of the integration.

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• Nicole S.
• 作成日時 2021年01月14日 23:50
• 0 件の投票

1. Chat
2. ...
3. Chat integrations
4. Setting up Salesforce integration in Zendesk Chat

Hi Danny - No, that is not a capability of the integration.

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• Nicole S.
• 作成日時 2021年01月14日 23:50
• 0 件の投票

1. Guide
2. ...
3. Help Center customization
4. How can I hide or show HTML based on user's role or group?

Hi Ron,  All you need to do is set the visibility of all of the topics in your community to that internal user segment. You may need to hide the link to the community from en-users on your Help Cen...

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• Nicole S.
• 作成日時 2021年01月14日 23:39
• 0 件の投票

1. コミュニティ
2. Support Q&A
3. "Was this article helpful"(Knowledgebase) - Is there a report to show which articles were most helpful?

Hi Mike - The first round of Knowedge Base reports for Explore are due to become available in the near future. I'd recommend keeping an eye on the EAP topic for this feature for an announcement.

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• Nicole S.
• 作成日時 2021年01月14日 23:28
• 0 件の投票

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Enabling users to vote on knowledge base articles without signing in

Glad to hear it, Joe.

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• Nicole S.
• 作成日時 2021年01月14日 23:23
• 0 件の投票

1. Chat
2. ...
3. Setting up Zendesk Chat
4. Managing Offline Form settings

Hi Smith, If you are on a Team, Professional, or Enterprise plan, you can edit the message as described in the article above under "Editing the offline form message". If you are on an Essential pl...

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• Nicole S.
• 作成日時 2021年01月14日 23:09
• 0 件の投票

1. Guide
2. ...
3. Working with Answer Bot (Guide add-on)
4. Using Answer Bot with your web forms

Hi Laura, Apologies for the delayed response here. Are you still having an issue or have you found a resolution?

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• Nicole S.
• 作成日時 2021年01月14日 22:23
• 0 件の投票