D. J. TAYLOR

1. Support
2. ...
3. Agent guide for Support
4. Updating and solving tickets

Jessie: We've had the situation arise where someone that was CC'd on the ticket sent an email in response to a solved ticket, but the ticket wasn't reopened as it would have been if the requester h...

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• D. J. TAYLOR
• 作成日時 2016年10月13日 14:45
• 0 件の投票

1. コミュニティ
2. Feedback on Chat
3. Feedback For Customers Chatting Out of Operating Hours

I agree with Simon.  In our case, the customer initiates the chat and an agent serves the request.  Once the chat is over, the agent closes the chat.  The problem occurs if the customer sends a new...

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• D. J. TAYLOR
• 作成日時 2016年09月22日 12:53
• 0 件の投票

1. コミュニティ
2. Feedback on Chat
3. Create new ticket for each chat session

Harish, We proactively end our chat sessions with customers and then go to Zendesk to solve the ticket.  We need a new ticket created for each chat request instead of appending the existing solved ...

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• D. J. TAYLOR
• 作成日時 2016年07月15日 19:46
• 1件の投票

1. コミュニティ
2. Feedback on Support
3. Round Robin assignment

Erin: How's that cherry-picking project coming?

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• D. J. TAYLOR
• 作成日時 2016年04月01日 13:42
• 0 件の投票