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Jose Gonzales

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  • Talk Service Level as a Percentage

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     Talk lacks the ability to see a service level at a glance. All other call center software offers this view and many allow customization of the equation that calculates the percentage of service of...

  • Transfer to Offline Agent

    Hello,In our customer service center we have team leads that handle escalated calls as well as regular calls through the queue.  It would be extremely useful to have the ability to transfer to offl...