Javonda H. (Stormango)

For months now we've had a particular customer send emails on a near-daily basis, requesting that we re-add content to our mobile game application that had been recently featured (we rotate content monthly) that they'd just missed. We've responded multiple times with estimates of when the content could be available again or hints of what might be coming next to the point of exhaustion but it seems the customer isn't reading our responses at all. Eventually, we marked the original email address as spam which lead them to send tickets from multiple new email addresses with different aliases. Would love to see a feature put in place by Zendesk so we could block the IP address.

~Now they've resorted to sending written letters to our office with the same requests that have already been answered in emails. (facepalm)