Hope Saldana
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アクティビティの概要
Hope Saldanaさんの最近のアクティビティ-
Hope Saldanaさんがコメントを作成しました:
Hello! This answered my question as well. However, I need the other value to be returned. Is there a way to display the original update group? The "Updater's Group" or "Updater Group" would be extr...
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Hope Saldanaさんがコメントを作成しました:
Hello! I have really enjoyed some of the new features with the new builder. The access limiting by viewer and the fast response times are great. I do agree with Harper's comment - especially point...
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Hope Saldanaさんがコメントを作成しました:
SO excited for this new feature! The relationship lookup custom object will help solve some data pain points my team has been experiencing for years. Great work on this enhancement!
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Hope Saldanaさんがコメントを作成しました:
When added a ticket on behalf of a customer who is part of multiple orgs, how do a select the correct org? It looks like it just uses the default org. Is the only way to do this to change the defau...
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Hope Saldanaさんがコメントを作成しました:
+1 from me! We would definitely use this feature.
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Hope Saldanaさんがコメントを作成しました:
Would it be possible to add sorting by tags? We want to look at the back log for our Support team, however, we need to exclude the ticket that are "In Development" AKA have a Jira attached. We tag ...
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Hope Saldanaさんが投稿を作成しました:
How to combat false ticket reopens! AKA "thank you" messing up your reporting!
Hello Zendesk Community!We have been cracking down on our reporting and increasing our efficiency wherever possible. One glaring issue we have been running into is our reopen rate. A staggering 25%...
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Hope Saldanaさんがコメントを作成しました:
We found a solution that works well for us. Here is the process: 1) Agent solves a ticket. 2) Customer must use "#reopen" in their reply and explain why they still need help to reopen the ticket. T...
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Hope Saldanaさんがコメントを作成しました:
Hi Fabiano :) I just set this up for my team. Here is what we configured: The only tricky part is that if you need to set an additional due date reminder on the same ticket, you have to remove t...
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Hope Saldanaさんが投稿を作成しました:
Ticket Status Field ID Displaying Rather Than Title in Export
We are loving the new custom statuses feature! However, we found a limitation that makes it difficult to provide good reports to our clients. We send our clients reports (exported Views) of their c...