Chaimiao Wu
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合計アクティビティ53
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前回のアクティビティ
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投票13
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サブスクリプション22
アクティビティの概要
Chaimiao Wuさんの最近のアクティビティ-
Chaimiao Wuさんが投稿を作成しました:
Stopping SLA countdown on holidays
Hi, we need Zendesk to support stopping SLA countdown on holidays. Some tickets will be breached when there is no one to on duty on holidays, and this affects our performance metric. Is it on your ...
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Chaimiao Wuさんが投稿を作成しました:
We want to route tickets to different ticket groups by their difficulty
When can this become a condition when creating a trigger? We really need this function
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Chaimiao Wuさんが投稿を作成しました:
Stupid Answer Bot brought our customer terrible experience
We recently get a bad rating post on poor Answer Bot quality. Customer blame us for wrong translation and irrelevant searching result. You definitely need to improve your Answer Bot. Here is Custom...
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Chaimiao Wuさんがコメントを作成しました:
+1 Hi Team, Could you please view this post and give all of us your reply?
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Chaimiao Wuさんがコメントを作成しました:
Finally, calls do not get routed to all agents at the exact same time but will follow the routing rules outlined above. This is the case for all routing options including the IVR. Routing options c...
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Chaimiao Wuさんがコメントを作成しました:
Hi Team, Do you have plan to improve your product? We really need to make all agents informed when an inbound call comes. Else, our customers have to wait for a long time in the queue.
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Chaimiao Wuさんがコメントを作成しました:
Is this on the roadmap? This is a must-have for our team. How can we monitor the trend of our team availability without reporting? >>+1, we need this in Explore
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Chaimiao Wuさんがコメントを作成しました:
+1 This is important to us. Please fix ASAP.
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Chaimiao Wuさんがコメントを作成しました:
Hi, Agents can pick up new coming messaging tickets here, but it's too easy to ignore since it has no change in color and size. Do you have plan to make it more striking? Ringing alert, browser...
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Chaimiao Wuさんがコメントを作成しました:
Hi, I would like to request a new feature on this. When I want to export CSV, will it be possible to directly download on this page or allow me CC other email address? The current process is troub...