Grace Wu
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合計アクティビティ53
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前回のアクティビティ
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アクティビティの概要
Grace Wuさんの最近のアクティビティ-
Grace Wuさんが投稿を作成しました:
Stupid Answer Bot brought our customer terrible experience
We recently get a bad rating post on poor Answer Bot quality. Customer blame us for wrong translation and irrelevant searching result. You definitely need to improve your Answer Bot. Here is Custom...
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Grace Wuさんが投稿を作成しました:
Need to exceed the limit of dropdown options amount
I believe many of your customers including me collect country/region data for messaging tickets. There are more than 100 countries/regions around the world, so you really need to consider increasin...
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Grace Wuさんがコメントを作成しました:
+1 Hi Team, Could you please view this post and give all of us your reply?
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Grace Wuさんがコメントを作成しました:
Finally, calls do not get routed to all agents at the exact same time but will follow the routing rules outlined above. This is the case for all routing options including the IVR. Routing options c...
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Grace Wuさんがコメントを作成しました:
Hi Team, Do you have plan to improve your product? We really need to make all agents informed when an inbound call comes. Else, our customers have to wait for a long time in the queue.
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Grace Wuさんがコメントを作成しました:
Is this on the roadmap? This is a must-have for our team. How can we monitor the trend of our team availability without reporting? >>+1, we need this in Explore
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Grace Wuさんがコメントを作成しました:
+1 This is important to us. Please fix ASAP.
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Grace Wuさんがコメントを作成しました:
Hi, Agents can pick up new coming messaging tickets here, but it's too easy to ignore since it has no change in color and size. Do you have plan to make it more striking? Ringing alert, browser...
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Grace Wuさんがコメントを作成しました:
Hi, I would like to request a new feature on this. When I want to export CSV, will it be possible to directly download on this page or allow me CC other email address? The current process is troub...
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Grace Wuさんがコメントを作成しました:
+1 for making this a setting.