Lisa Jaeger

Is there any intention to specifically allow the conversation order to be fixed on other account types at a later time?

So they launched a fix for this but only if you are have a Suite / Support Enterprise or Enterprise Plus account. Is there any intention to specifically allow the conversation order to be fixed on other account types at a later time, or should we start looking for a new ticketing system? Because I do not see the point of paying more to fix a problem created and forced upon us after we adopted the system.

They don't care the feature works for text conversations not for email. They just assume that any company using email would be too large or too disorganized to leave the platform quickly.

People have been complaining that your order for emails is wrong for years now and Zendesk has done nothing but double down on forcing it's use.

I hope your keeping a eye on the lost customers as well.

The worst part is the newest email isn't even really at the bottom when you get a reply from your contact. Because they reply with the past email thread attached the newest section to read is actually in the center of the full history making responding to discussions beyond frustrating. I've had to take many discussions out of Zen desk to outlook due to this. Which would not be needed if they were properly sorted from Newest to oldest.