Lloyd Norman
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Lloyd Normanさんの最近のアクティビティ-
Lloyd Normanさんがコメントを作成しました:
Hi Francis Casino Thanks for getting back to me regarding the above. I managed to find a workaround! Will pop in here to ensure others can see it. We asked the sender which emails they had put on ...
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Lloyd Normanさんがコメントを作成しました:
Hi team, We're experiencing an issue like this: https://answers.microsoft.com/en-us/outlook_com/forum/all/automatic-forwarding-email-being-encrypted-and/0a15ce3f-ec1c-4b35-8efd-641f5c385674 We've m...
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Lloyd Normanさんがコメントを作成しました:
Hey Julio H and Rob Stack Bit of a weird request my side but couldn't find in the support centre. Essentially, I want to do the opposite of this (End users with no organisations) whilst also havin...
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Lloyd Normanさんがコメントを作成しました:
Hey Alina Wright We have a user case where tickets are being raised from our side but are sent to an external requester. Multiple groups need the ability to see said-tickets, however, there's certa...
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Lloyd Normanさんがコメントを作成しました:
+1 Arkady KaminskiSeeing as it is a ZD default field, it'd be great to have the ability to do this. Both with functionality for calendar or business days (revolving around how your schedule's built)
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Lloyd Normanさんが投稿を作成しました:
Raise "Solved > closed ticket" limit - Optional time period
Hi team, We're finding a lot of tickets are being solved, closed and then responded to a month or two after. Especially with partners that have large volumes of work to do on their side. This is ma...
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Lloyd Normanさんがコメントを作成しました:
Thanks for the advise, Scott Allison! Will have a further look into it. 😁
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Lloyd Normanさんが投稿を作成しました:
Feature request: Ability to open externally hyperlinked tickets within one Zendesk instance rather than multiple new windows/tabs
Request: We would like the ability to toggle an on/off feature (agent specific) which in turn would allow hyperlinks clicked from external sources to all open within a singular Zendesk instance/tab...
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Lloyd Normanさんがコメントを作成しました:
Hi Jysk IT en del af Sagro I/S and Alina WrightFollowing up on this, the private Group Function has fixed all the above issues! (Woohoo!) Just updating this thread in case others run into it.
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Lloyd Normanさんがコメントを作成しました:
This 100 times overQuite surprised it isn't a built in feature, becomes such a pain to gain access into reports from off-boarded agents from our side. Major pain point within Explore.