Eddison

Vladimir Kochkovski

Sounds good I think I will have to revert to that if nothing else works. In the meantime hoping Zendesk can give me a solution that allows Zendesk to perform like a regular email client.

Vladimir Kochkovski No problem! I think what Zendesk should do is put the settings of the other options, as it seems that if you have an older account a lot of changes are made, and the articles do not necessarily solve it right away. 

That being said I found another issue. Dane, I am hoping you would be able to shed some light here. 

I made a fake email account under "M" and did a conversation with my zendesk account. For context, both the fake email account and zendesk account automatically adds email signatures. 

Everything works up to the fifth email chain, where Gmail all of a sudden stops showing the "..." functionality, which makes it slighlty confusing. I circled these areas in blue. The red highlights block out sensitive information.

Im thinking to remove the quoted content placeholder however, upon checking regular email functionality I have a feeling I should keep it. If I remove it, I could see that the following instance would not work properly. If I add someone as a CC mid-email, they will not have any context whatsoever if I remove the {{quoted_content}} placeholder.

 

 

Vladimir Kochkovski if you remove the delimiter check box you won't need to add the delimiter in the HTML code and it will work.

I had the same issue as you and this fixed it.

 

Hey Bonnie,

Thanks for sending that over, it makes sense to me. It was enabled to Zendesk sending the mail, which confirms my original suspicion that there are issues with deliverability with Zendesk and it is in fact not my own domain being the problem.

I just changed it so that it sends from Gmail, so I will be monitoring to see if there are any improvements in spam. I have a feeling that this should solve it. 

This issue is still persisting for me. By the looks of it, it seems like the issue is common for other folks as well. When I reached out Russel mentioned that it was due to my Gmail app connector. 

I reached out to several Zendesk customers within this thread and they are all using different email providers. One is using Microsoft 365 and is experiencing the same issue. 

This is seems to be clearly a Zendesk issue. Can someone please look into this further? 

It seems like with this issue a core functionality of Zendesk is not being met since our emails are not going through.

Thanks,

I am also having the same issues with Zendesk. We checked our domain spam score and it is fine. We also implemented DKIM however customers are still missing emails.

My emails are going to spam and it has been a recurring issue. We have some customers missing important emails like mockup approvals and in some situations, it has caused us to not be able to convert on orders so it is quite critical and a requirement that our emails from Zendesk land in an inbox. 

From what I am gathering it seems to be a Zendesk specific problem with sending to Gmail. Gmail is quite a popular platform so it would be great to have this fixed asap.