Ana Da Silva

We have found that in this application there are attached images that are not user's attachments, but rather images that are inside the email that are not real attachments, which makes the application unhelpful.

Could a filter be added so that only real attachments from the user appear?

Create the ability to natively mark tickets as "urgent" from zendesk and have it received by the user with this status.

When we create a ticket from Zendesk about an urgent matter that needs to be reported to the final client, we cannot send it as urgent, the only possibility is to alter the subject of the ticket so that the user detects it as urgent.