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Stephen Brandt
参加日2021年10月16日
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前回のアクティビティ2024年9月26日
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Stephen Brandtさんがコメントを作成しました:
We use a cCMS mostly for publishing to Zendesk, and it has the ability to map a single article to more than one section. I picture “article multiplacement” having a similar UX.
The issue we have is that the search results are then a bit unintuitive and bloated. Two (or more) identically titled and summarized articles are returned, with different breadcrumbs. In other words, I see this feature as useful when browsing but less so when arriving at content via search, which is the majority of our traffic. It might help if we could suppress an article's indexing in ZD or crawling by search engines, though I'm not aware of any such setting.
コメントを表示 · 投稿日時:2024年9月26日 · Stephen Brandt
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Stephen Brandtさんが投稿を作成しました:
I upvoted this feature request for a similar use case at a French site found by a colleague, and I'm also adding the request here, as advised by Zendesk technical support.
投稿日時:2024年5月20日 · Stephen Brandt
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Stephen Brandtさんがコメントを作成しました:
Thanks, Tipene Hughes.
That might work globally, but really what I'd like to accomplish is to put hyperlinks within descriptions. Since ZD's taxonomy doesn't allow placing an article or a section in more than one location, and since we can't have an article provide the top-level content for a section, it would be useful for our KB at least to have more thorough descriptions with links to related content.
I think I understand why the tags are instead displayed as text, since the section descriptions are used in some cases as tooltips. I thought I'd check, and now I know for sure.
コメントを表示 · 投稿日時:2022年1月13日 · Stephen Brandt
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Stephen Brandtさんがコメントを作成しました:
Mary Paez's question was the closest I could find to my own.
That is, in the Zendesk category's description, I would like to add HTML formatting. Let's say, I want to enter a simple line break under Arrange content > Edit category > Description:
line 1
line 2
The category page then shows the angle bracket:
line 1
line 2
Instead of the intended,
line 1
line 2
It's generated by a template Curlybrace:
{{#if category.description}}
{{category.description}}
{{/if}}
Is there a helper I can apply to {{category.description}} to get around the character conversion? Some escaping of the HTML tags? Any way to get it to display as intended?
コメントを表示 · 投稿日時:2022年1月11日 · Stephen Brandt
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