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John Kenny
参加日2023年7月20日
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前回のアクティビティ2025年1月31日
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さんの最近のアクティビティ John Kenny
John Kennyさんがコメントを作成しました:
Hi - sorry for the late response. That doesn't seem to work for me. I took the Form ID from the URL of the form and entered into the code, but the tickets don't display the text I enter in the code.
An example of the URL where I get the firm id from is: ‘https://test.zendesk.com/hc/en-gb/requests/new?ticket_form_id=123456789’
The code I used is below:
if ($(""#request_issue_type_select").val() == "123456789") {Account Creation Form} else if ($("#request_issue_type_select").val() == "987654321") {Account Decommission Form} else { // Code to execute if neither condition is met (optional) // You can leave this empty if you don't need to handle the else case }
コメントを表示 · 投稿日時:2025年1月31日 · John Kenny
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John Kennyさんが投稿を作成しました:
Hi
I have 3 forms and would like each one to have a different hardcoded Description.
I have the following code already, but this is applied to all forms.
Is there a way to assign a different description by form ID or name similar to below?
$('#request_description').val('System Access Form'); // Autofill description
投稿日時:2024年10月24日 · John Kenny
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John Kennyさんがコメントを作成しました:
Figure it out. I need a hyphen in the endif. Example below:
{% if ticket.ticket_field_123456015119 != null and ticket.ticket_field_123456015119 != "" %}
Door Alarm Code Details: {{ticket.ticket_field_8812386015119}}
{% endif -%}
{% if ticket.ticket_field_123455083151 != null and ticket.ticket_field_123455083151 != "" %}
Security Pass Details: {{ticket.ticket_field_123455083151}}
{% endif -%}
{% if ticket.ticket_field_123459965327 != null and ticket.ticket_field_123459965327 != "" %}
New AU Mobile Number: {{ticket.ticket_field_123459965327}}
{% endif -%}
{% if ticket.ticket_field_123455900431 != null and ticket.ticket_field_123455900431 != "" %}
New NZ Mobile Number: {{ticket.ticket_field_123455900431}}
{% endif -%}
コメントを表示 · 投稿日時:2024年2月15日 · John Kenny
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John Kennyさんがコメントを作成しました:
I appear to bet getting somewhere if I use != null and != "" like below.
However, when a line is not shown due to there being no data in the field, it leaves a blank line in it's place.
Would you know how I can make it so when a line is not shown, the space where it should be is also not displayed?
CODE:
{% if ticket.ticket_field_123456015119 != null and ticket.ticket_field_123456015119 != "" %}
Door Alarm Code Details: {{ticket.ticket_field_8812386015119}}
{% endif %}
{% if ticket.ticket_field_123455083151 != null and ticket.ticket_field_123455083151 != "" %}
Security Pass Details: {{ticket.ticket_field_123455083151}}
{% endif %}
{% if ticket.ticket_field_123459965327 != null and ticket.ticket_field_123459965327 != "" %}
New AU Mobile Number: {{ticket.ticket_field_123459965327}}
{% endif %}
{% if ticket.ticket_field_123455900431 != null and ticket.ticket_field_123455900431 != "" %}
New NZ Mobile Number: {{ticket.ticket_field_123455900431}}
{% endif %}
Email example when New AU Mobile Number: is removed using Liquid Markup due to it having no data.........
Door Alarm Code Details: 54321
Security Pass Details: 12345
New NZ Mobile Number: +64 21 345 234
コメントを表示 · 編集日時:2024年2月15日 · John Kenny
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John Kennyさんがコメントを作成しました:
Hi Jakub
I cannot seem to get it working with custom fields.
In the example below. The New AU Mobile Number field is blank (no data in the database) and the New NZ Mobile has a number in the field, however, the New AU Mobile Number text is still displayed on the email. Example also below.
{% if ticket.ticket_field_1234589965327 != null %}
New AU Mobile Number: {{ticket.ticket_field_1234589965327}}
{% endif %}
{% if ticket.ticket_field_123455900431 != null %}
New NZ Mobile Number: {{ticket.ticket_field_123455900431}}
{% endif %}
Email text below.....
New AU Mobile Number:
New NZ Mobile Number: +64 21 345 234
コメントを表示 · 編集日時:2024年2月15日 · John Kenny
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John Kennyさんが投稿を作成しました:
Hi
I am looking for a way to hide placeholders from being emailed/triggered that have no data.
For example, if I want to email all the following but Tel has no data in the field; is there a way to 'tag' the line so it is not sent if there is no data associated with it?
Requester: {{ticket.requester.name}}
Tel: {{ticket.requester.phone}} (HIDE THIS WHOLE LINE IF THE FIELD HAS NO DATA)
Email: {{ticket.requester.email}}
編集日時:2024年2月13日 · John Kenny
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John Kennyさんが投稿を作成しました:
Hi
Is there a way to change the font color of a specific field header and also the data entered (comment) into the field by field ID?
For example: I have field ID 12345678 with a header of 'User's Name'
The end user adds the name Joe Bloggs in the field comments
Can I have a Red for the header and Blue for the comment?
Thanks
投稿日時:2024年1月23日 · John Kenny
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John Kennyさんがコメントを作成しました:
Thanks Brandon
I am trying to get this to work by adding your script to the script.js file.
I have jQuery already in my theme.
I have a dropdown menu - say field ID 54321
If the value is Yes I want to hide the attachment field, but this doesn't appear to work.
Here is my code below taken from what you kindly provided:
$(document).ready(function() { // Replace 'custom_field_12345' with your actual custom field's ID
var customFieldSelector = '#request_custom_field_54321';
// Function to show/hide the attachment field
function toggleAttachmentField() { var selectedValue = $(customFieldSelector).val();
// Replace 'value_to_hide' with the value that should hide the attachment field
if(selectedValue === 'Yes') { $('label[for="request-attachments"]').hide(); $('#request-attachments').hide(); } else { $('label[for="request-attachments"]').show(); $('#request-attachments').show(); } }
// Initial check in case the form is pre-filled or when the page loads
toggleAttachmentField();
// Set up the change event listener
$(customFieldSelector).change(toggleAttachmentField); });
コメントを表示 · 投稿日時:2024年1月18日 · John Kenny
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