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Tamara Pascual
参加日2022年4月25日
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前回のアクティビティ2025年2月20日
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さんの最近のアクティビティ Tamara Pascual
Tamara Pascualさんが投稿を作成しました:
Currently, the Required to Solved a ticket condition is only executed if the ticket is manually Solved. If you have fields with this condition and triggers and/or macros that have the action of closing the ticket as Solved, the Required to Solved a ticket condition does not work, being able to solve tickets with fields without information.
If we try to automate flows in the tickets but these conditions do not work together with everything programmed, it leaves the created service "lame".
I hope that Zendesk can take note and that soon we can use the conditions of the fields within the triggers and not have to make more detours to cover these needs.
Thanks!
投稿日時:2022年12月23日 · Tamara Pascual
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Tamara Pascualさんがコメントを作成しました:
Hi @...,
Thanks for your comment. One more question: If I want to not allow a State change to Solved by the end user (client) in general and not with a trigger, can I do it? We need to apply some changes to the form before the ticket is resolved. I just want the agent to be able to switch to Solved after I've written the solution note, for example. I don't want to change Solved (customer made) to Open to apply changes to the ticket because the customer will receive an email notification with the status change.
コメントを表示 · 投稿日時:2022年8月24日 · Tamara Pascual
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Tamara Pascualさんが投稿を作成しました:
Hi! I would like to add more fields in the body email but not in ''content''. I want it in the same line as the system fields (Ticket #, Status, Requester...) Does anyone know where I can modify the setting and add it?
Thanks in advance!
投稿日時:2022年8月23日 · Tamara Pascual
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Tamara Pascualさんがコメントを作成しました:
Hi,
Is there any option to forbid the end user to change the status for Solved?
Thanks!!
コメントを表示 · 投稿日時:2022年8月23日 · Tamara Pascual
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Tamara Pascualさんがコメントを作成しました:
Hi!!
If I understood correctly, this new release is for customers who are using Gmail as their main email account. Is it right? If so, those of us who do not use Gmail as an email engine do not benefit from this improvement at all and there is no need to update the placeholders.
Could you confirm, please?
Thanks in advance!
コメントを表示 · 投稿日時:2022年8月23日 · Tamara Pascual
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