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James Beniston
参加日2022年1月06日
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前回のアクティビティ2025年1月23日
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さんの最近のアクティビティ James Beniston
James Benistonさんがコメントを作成しました:
Pedro Cerqueira
This would work in the near term, likewise an option to look at tickets from the same product.
All of Sheldon points above would also be a great value add.
コメントを表示 · 投稿日時:2024年9月23日 · James Beniston
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James Benistonさんがコメントを作成しました:
Is there any option or anything on the roadmap to enable to contain looking for similar tickets within brand?
We have several brands, most of which are quite different in their setup & operating processes. Right now it is not possible to see which brand the suggested "Similar ticket" is registered against without opening it, this then is another click or two. The ability to see this this with the brand logo on the intelligence panel or something would really help. Likewise to be able to limit the scope to ticket brand would also help.
Thanks!
コメントを表示 · 投稿日時:2024年3月18日 · James Beniston
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James Benistonさんがコメントを作成しました:
James Benistonさんがコメントを作成しました:
I do not understand why but i cannot get a report on call duration that either includes or is specific only to outbound calls.
I have a daily report for all calls, one of the metrics there is Call Duration (Sum) but the numbers reported do not include outbound calls.
Have i missed something, doing something wrong?
Our agents make a lot of outbound calls so getting this time spent data is really important for me to track.
コメントを表示 · 投稿日時:2023年11月29日 · James Beniston
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James Benistonさんがコメントを作成しました:
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James Benistonさんがコメントを作成しました:
We have the Enterprise Plus Suit plan along with unlimited brands. When making my first premium sandbox replication only 6 brands are replicated.
Is there a way to get all brands replicated or to at least be able to select which brands to replicate?
コメントを表示 · 投稿日時:2022年4月11日 · James Beniston
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James Benistonさんがコメントを作成しました:
Could this be used to hide selected support groups from being selectable in:
- Guide
- Chat
- Web Widget
We are looking at creating groups to control views etc. that are not directly related to routing or serving tickets and this looks like it could be a great help...
コメントを表示 · 投稿日時:2022年4月08日 · James Beniston
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James Benistonさんがコメントを作成しました:
Hi Everyone,
I am trying to report on our onboarding efforts with customers, all the data on which is stored in Zendesk.
All of our onboarding process is handled via a single ticket per organization. I would like to count all of these tickets, i assume this could be done via creating a new standard calculated metric?
Something like: COUNT(Tickets)[Ticket form]="Customer Onboarding"
This one does not compute, i must be missing something...
What I would like to do then is slice the data on standard calculated attributes to say that:
- xx% of all onboarding tickets either receiving an onboarding call // refusing an onboarding call
- or xx% of tickets did not hit time to value
I feel like i need the metric first an the rest will flow into place.
Any input on this would be awesome!
Cheers
James
コメントを表示 · 投稿日時:2022年3月28日 · James Beniston
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James Benistonさんがコメントを作成しました:
Hi,
What are the parameters on which this would be activated or available to be instigated?
Assume this covers us where something happens on the server location or a natural disaster etc. Would we be covered or able to use this feature if we ourselves did something that upset or caused data outage in our Zendesk environment?
Thanks
James
コメントを表示 · 投稿日時:2022年2月24日 · James Beniston
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