Micheal Young

Ok, ZenDesk scope team. It' been eight years since this request was made and over a year since last response from a member of yours. Time to work on adding a draft Public Reply/Internal Note feature. When you do create this feature, make sure you provide a way to delete a draft if we deem it necessary. 

I agree. I am one those agents that mostly replies internally, as does our development and QA teams. There have been times where internal notes were accidentally sent to public. Not good. If we have the ability as Justin mentioned, these types of incidents could be avoided.