Brandon Martus

+1 

We also need the ability to be able to ban abusive users.

We would very much like to create triggers based on CC email addresses.

Sometimes people are responding to a customer outside of Zendesk, but also CC'ing our main support email, which doesn't get picked up by our normal email routing (which is based on Received At).

We would very much like to create triggers based on CC email addresses.

Sometimes people are responding to a customer outside of Zendesk, but also CC'ing our main support email, which doesn't get picked up by our normal email routing (which is based on Received At).