Benoit

I too would love to have it.

Raised in 2011 ! more than 10 years ago and still not released?

Hi, any news on this feature?

Feature Request Summary: 

Have the ability to setup an automation based on agents and groups
Like:

if an agent is new = assign group X and group Y
or
if an agent is in the default group = assign group X and group Y

Description/Use Cases: 
My agents belong to multiple groups.

When a new agent arrives, this person is assigned to the default group.
But I would like each new agent to have also other specific groups assigned. And I would like it to be automated.

Business impact of limitation or missing feature:
This is important for our business as we are growing really fast, onboarding a lot of new people each week. It requires a manual intervention which is error-prone and time-consuming. 

Other necessary information or resources:

Sure, thanks.

Hi, I found a way to do it. I filtered these replies via email and forwarded them into a dedicated slack channel using my email filters and the Slack email integration.

Hi, sorry if my question was not clear. My agents belong to multiple groups.

I need all new agents to be automatically listed in multiple groups.

I kind of want to automate things like this:

if an agent is new = assign group X and group Y

or

if an agent is in the default group = assign group X and group Y

Has someone be able to automate similar things?

Thank you for your help.

When a new agent arrives, this person is assigned to the default group. But I would like each new agent to have also another specific group assigned. And I would like it to be automated.

Is it possible?

Thank you for your help.

Hi,

I sometimes miss when a ticket is updated to solved by the requester as It disappears from my to-do view.

I'd like to set up a slack notification or an email when a ticket = solved by the requester.

Can you please explain to me how to do it?

Thanks

Hi, thanks for your reply. I am not sure it will trigger me a Slack notification. Moreover, I will have other open messages.

The Slack integration uses groups to trigger messages. Which can't work just for me. I am currently exploring the Slack webhook.

Please let me know if you have easier ways in mind. Thanks

I really need to have a view or a Slack notification whenever a requester updates my tickets. However, it doesn't seem possible to configure today.

Do you have a solution please?

Thanks