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Dave

参加日2023年9月14日

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前回のアクティビティ2024年3月01日

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さんの最近のアクティビティ Dave

Daveさんがコメントを作成しました:

コメントGeneral questions about live chat

Figured I'd provide an update: I ended up cancelling all Zendesk services completely due to being stuck in a loop where we kept getting charged for services we weren't using. I've since found platforms with better features and more attentive support.

コメントを表示 · 投稿日時:2024年3月01日 · Dave

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Daveさんがコメントを作成しました:

コメントGeneral questions about live chat

We've been trying to get support to cancel Zendesk Suite (unable to self-service as it states I should contact support), it's been 3 weeks with no resolution. We want to keep our Zendesk Sell account, and upgrade it, but can't move forward until we're sure we're paying for the appropriate subscriptions on the account. Please escalate the request, as we've received little to no help at this point and I'm having to resort to commenting on support articles.

 

Edit: 9/18/23 - Still not resolved. Feels like I'm stuck in a loop being offered the same self-service support article when this is a situation where Zendesk admin center calls for 'contacting support' to change from Zendesk Suite to a 'Support-only' subscription. Such a simple ask, yet seemingly impossible to have resolved.

コメントを表示 · 編集日時:2023年9月19日 · Dave

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