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Frank Spildener
参加日2022年5月03日
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前回のアクティビティ2024年10月25日
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さんの最近のアクティビティ Frank Spildener
Frank Spildenerさんがコメントを作成しました:
Hi All,
there are clear reservations about this evaluation option in our company. In Germany, it is rather unusual and undesirable to analyse or monitor employee activities in this way. Is there a way to delete this dashboard or restrict access?
The dashboard restriction does not appear to be applicable to this dashboard. https://support.zendesk.com/hc/en-us/articles/5282695803290-Dynamically-adapting-dashboard-data-based-on-viewer
Translated with DeepL.com (free version)
Thank you Frank
コメントを表示 · 投稿日時:2024年5月16日 · Frank Spildener
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Frank Spildenerさんがコメントを作成しました:
We also use Zendesk to reply to invoices and reminders, using a sender email address that is connected to Zendesk to send the invoices. However, as we cannot see the replies to bounce mails, we have no control over whether the customer can be reached at all at the last known address.
This inadequacy forces us to build processes around Zendesk.
Since the problem of bounce mails has apparently been known for several years, it would be appropriate to offer customers a solution.
コメントを表示 · 投稿日時:2024年4月24日 · Frank Spildener
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Frank Spildenerさんがコメントを作成しました:
I, like apparently many other users, consider this a standard functionality of an application. It's a mystery to me that this thread has been around for 4 years and now you're inviting people to an event to find out what they want.
The answer from my point of view is: the possibility of a column definition at least for standard ticket fields.
I would be very happy to see this implemented.
Thanks a lot
コメントを表示 · 投稿日時:2022年8月12日 · Frank Spildener
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Frank Spildenerさんがコメントを作成しました:
@... Messages written to Zendesk in Jira via the "Zendesk Support" tab can be formatted. Specifically, we found out that we can quote "text" with "> text".
Are there more formatting options, yet?
コメントを表示 · 投稿日時:2022年5月03日 · Frank Spildener
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