Laura Davis
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合計アクティビティ21
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アクティビティの概要
Laura Davisさんの最近のアクティビティ-
Laura Davisさんがコメントを作成しました:
For us, due to the nature of some of our complex cases needing to be worked on, we don't always have an instant solution to each one and have cases on an On Hold status, whilst we solve the issue r...
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Laura Davisさんがコメントを作成しました:
Despite NUMEROUS customers stating this change would not work for them, Zendesk have done it anyway. We put up with the poor after service due to Zendesk being such a great product but if options c...
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Laura Davisさんがコメントを作成しました:
I'm sure this will fall on deaf ears too, as all of the other comments for this 'upgrade' have but I have to say this will also negatively impact my team's performance and the ability to efficientl...
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Laura Davisさんがコメントを作成しました:
I completely agree, without such a basic process of re-trying agents more than once, Zendesk Talk is just not an option for us. What is the maximum queue time for if not to keep customers on hold w...