Jack Dimitrievski

And can someone share the script for the Tampermonkey?

Hi guys, I'm not sure is this is the right topic to ask this question but here it is. Is there a placeholder that will count Days since last customer reply. This is what I want to achive.
Hi (customer name),

It's been [NUMBER OF DAYS] days since we've heard from you, so I wanted to reach out and let you know we are going to close this ticket.

Thank you in advance

I would also like to upvote OP's request for the ability to move ticket tabs around.

Also, Use Mouse Wheel to Close Tabs will be a great feature that will fit current industry standards