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Geoff Wang
参加日2021年12月10日
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前回のアクティビティ2024年8月09日
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さんの最近のアクティビティ Geoff Wang
Geoff Wangさんがコメントを作成しました:
We have found that images in Guide articles are scaled differently when they are viewed from the end user portal vs. in an email that includes the Answer Bot suggested article. The first screenshot below shows how an article with images looks when viewed from the end user portal (note that the article is redacted and the screenshots in the article are the proper width).
The second screenshot shows the same article as it appears in an email with the Answer BOT suggestion. Notice how the images are huge and out of scale.
So here's my question: Do you have any guidelines on how to include images in Guide articles so that they display properly from the end user portal and also in emails?
コメントを表示 · 投稿日時:2023年5月31日 · Geoff Wang
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Geoff Wangさんが投稿を作成しました:
Hi -
When a ticket with a side conversation is merged into another ticket, the side conversation is no longer accessible from the ticket that has been merged to.
Conversely, when the side conversation is in the ticket that is to be merged to and another ticket is merged into this one, the side conversation is still accessible.
Can you please make a product enhancement so that if the ticket with the side conversation is merged into a new ticket, the side conversation is still accessible from the new ticket.
Thanks-
Geoff
投稿日時:2022年9月14日 · Geoff Wang
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Geoff Wangさんがコメントを作成しました:
I am looking for some help with adding an external address. Here is the situation:
1. We have set up a default address of support@mail.education.mycompany.com. We have added spf records and the domain verification code for this
2. We have an existing external address that we have moved to Zendesk of support@cert.mycompany.com. This has been working fine in Zendesk. Note that this email address is on its own subdomain of cert.mycompany.com.
3. We have added an additional existing address that we would like to move to Zendesk -- I'll call it help@mycompany.com. Note that this email is on the main domain of mycompany.com. This domain is highly regulated and we cannot make modifications such as adding a spf record or domain verification code just for the use of zendesk for addresses on the main domain. We have forwarding setup for help@mycompany.com.
4. For testing, if we send an email from example@hotmail.com to help@mycompany.com, a ticket is created, the autoresponse ('Your ticket #x has been opened'), and any subsequent agent communications make it to example@hotmail.com.
5. If we send an email from example@yahoo.com or example@gmail.com to help@mycompany.com, a ticket is created but the autoresponse and any subsequent agent communications never make it to example@yahoo.com or example@gmail.com.
Do you have any suggestions on how to set this up?
Or how we can troubleshoot it, such as email logs or something else? I can see all of the Events that take place from within the tickets and they appear fine. I have also queried the API but this doesn't seem to allow you to see the emails not reaching the sender.
コメントを表示 · 投稿日時:2021年12月10日 · Geoff Wang
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