Widson Reis
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Widson Reisさんの最近のアクティビティ-
Widson Reisさんがコメントを作成しました:
Hi Julien BoufletThis is a question for Genesys. When comes to integrations, Zendesk provides the best tools and APIs, but it's up to partners to implement them into their products.
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Widson Reisさんがコメントを作成しました:
Answer here.
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Widson Reisさんがコメントを作成しました:
正式なコメント Hi Bennie Janse van RensburgPlease note that calls initiated via API, whether through TPE or public APIs, are not monitored by Talk. However, we are working on incorporating third-party call data i...
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Widson Reisさんがコメントを作成しました:
Hi Joshua BentleyThis feature is a priority for us in 2024. Stay tuned for news!
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Widson Reisさんがコメントを作成しました:
Hi Alan YedidThat's a comment to the ticket indeed — a "voice comment", as a matter of fact. For regular inbound calls, this voice comment is added to the ticket at the end of the call, while an in...
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Widson Reisさんがコメントを作成しました:
Hi all, We plan to address this feature in our upcoming console revamp of 2024, where we will consider it alongside other features in our backlog.
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Widson Reisさんがコメントを作成しました:
正式なコメント Hi Al Hafiz (YT Malaysia) and others, It's possible to customise the "waiting greeting" to loop through a certain message every few minutes. For this, first, you have to record the message you want...
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Widson Reisさんがコメントを作成しました:
Oi Gabriela Manarim, Eu presumo que você esteja se referindo ao resumo gerado pela nova AI funcionalidade, correto? Essa funcionalidade ainda está em beta, logo pequenos problemas são esperados. As...
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Widson Reisさんがコメントを作成しました:
Hi Alexander H We understand the importance of the issue and your frustration with it not being addressed. We have added it to our 2024 roadmap as part of a larger redesign of the call console. Thi...
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Widson Reisさんがコメントを作成しました:
正式なコメント Hi Catherine BostwickWe understand that you are unable to transfer Talk calls to your mobile device, and we apologize for any frustration this may have caused. In most cases, you can forward calls ...