Widson Reis

1. コミュニティ
2. Feedback - Voice (Talk)
3. Talk status changes to offline between tabs

Hi Brian Larson, Matt Davis,Could you clarify how long agents are being disconnected after opening a new tab? Since it appears you are not using Omnichannel routing we can eliminate the possibility...

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• Widson Reis
• 作成日時 2023年09月25日 16:56
• 0 件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Ability to Use Phone Numbers as Conditions in Triggers/Automations

Hi, here from the Talk Team!The ability to create conditions based on phone numbers is something we don't have in our roadmap just yet, but there's a simple workaround that should work for most cas...

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• Widson Reis
• 編集済み 2023年09月15日 08:31
• 0 件の投票

正式なコメント

1. コミュニティ
2. Feedback - Voice (Talk)
3. Call avoidance - agent refreshes browser when receiving an incoming call

Hi Paul Cano,Thanks for bringing this problem to our attention. It is true that if the agent refreshes the browser at the precise moment that the call is ringing the call will be routed to the next...

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• Widson Reis
• 編集済み 2023年09月12日 11:52
• 0 件の投票

1. Zendesk updates
2. Announcements
3. Announcing new Talk Partner Edition functionalities

Hi Ashwin Kaniyal,That's correct, this is the problem TPE solves. For the problem you mention, the third-party application used for the IVR needs to be able to exchange metadata with Talk. I think ...

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• Widson Reis
• 作成日時 2023年08月29日 10:07
• 0 件の投票

1. Zendesk updates
2. Announcements
3. Announcing new Talk Partner Edition functionalities

Hi Reshma Patel,All data stored in the call object will be reportable in Explore eventually, but not yet on this version; we intend to tackle the Explore integration next. On the other hand, the ca...

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• Widson Reis
• 作成日時 2023年08月28日 12:35
• 0 件の投票

正式なコメント

1. コミュニティ
2. Feedback - Voice (Talk)
3. Enabling use of two different phone numbers

Hi Moa,If I understood correctly you would like the same agents to answer calls from lines 1, and 2, but at different times; say, for example, agents would only answer line 1 in the morning and lin...

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• Widson Reis
• 作成日時 2023年08月24日 12:26
• 0 件の投票

1. コミュニティ
2. Feedback - Voice (Talk)
3. Split audio for inbound call ringer and call audio

Hi Rina, I can confirm that after careful prioritization, this now sits high on our roadmap. This is going to be part of a larger project aimed at enhancing the entire Call Console experience, whic...

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• Widson Reis
• 作成日時 2023年07月07日 14:42
• 0 件の投票

正式なコメント

1. コミュニティ
2. Zendesk Suite Q&A
3. Supervisor Conexon Connect

Hi Kimmie Nicas,I'm sorry to hear that you are having problems with calls dropping. From our experience, network issues are usually the culprit for this problem. However, we have also observed that...

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• Widson Reis
• 作成日時 2023年05月15日 13:37
• 0 件の投票

正式なコメント

1. コミュニティ
2. Feedback - Voice (Talk)
3. Question on additional charges

Hi Arvind Kanapathy, I found your ticket and, upon further analysis, helped our Support agent to put together a more comprehensive answer. You should receive a reply very soon. I hope this will mak...

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• Widson Reis
• 編集済み 2023年04月13日 11:36
• 0 件の投票