Widson Reis

1. コミュニティ
2. Zendesk Apps Framework (ZAF) Q&A
3. ZAF + Unified Agent Status?

Hi RC Maples,There's a new set of APIs called Agent State Availability APIs, currently, in beta, that should be released as GA in the upcoming months and will allow users to do exactly that. Cc: Vo...

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• Widson Reis
• 作成日時 2023年03月23日 11:08
• 0 件の投票

1. コミュニティ
2. Feedback - Voice (Talk)
3. Zendesk talk - Segregation of phone numbers

Hi Raphaël Péguet - Officers.fr,Rest assured that we are aware of how big this issue is and we are treating it with priority. We always tag posts as "answered" after we answer them, but our interna...

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• Widson Reis
• 作成日時 2023年03月22日 11:17
• 0 件の投票

1. コミュニティ
2. Zendesk Apps Framework (ZAF) Q&A
3. Customer's phone on top_bar location

Hi Kumar!If you are building a telephony app check out our Talk Partner Edition API. There are a couple of useful endpoints there to screen pop tickets and users and create voicemail tickets. One, ...

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• Widson Reis
• 編集済み 2023年03月08日 09:46
• 0 件の投票

正式なコメント

1. コミュニティ
2. Feedback - Voice (Talk)
3. Zendesk talk - Segregation of phone numbers

Hi Kirsty White,We couldn't agree more. Outbound dialling does not escalate well when the number of lines grows. This is definitely an area we want to improve as soon as possible.Maybe you already ...

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• Widson Reis
• 作成日時 2022年11月15日 12:21
• 0 件の投票

正式なコメント

1. コミュニティ
2. Feedback - Voice (Talk)
3. Zendesk Talk Rights concerns

Hi Sachin Ghume,Thanks for your feedback! We understand that having more granular permissions would surely help certain customers and we will be looking into that in the future.

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• Widson Reis
• 作成日時 2022年10月05日 13:07
• 0 件の投票

正式なコメント

1. コミュニティ
2. Feedback - Voice (Talk)
3. Zendesk talk: Viewing who disconnected the line on a call

Hi Christopher Powell,Thanks for your feedback.We don't have this feature just yet but we agree that it could be a useful one. We will be assessing it in the future.Best regards,

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• Widson Reis
• 作成日時 2022年10月05日 13:04
• 0 件の投票

正式なコメント

1. コミュニティ
2. Feedback - Voice (Talk)
3. Improve Average Wait Time Calculations + Add periodic messaging

Hi Chelsea VanSolkema,Thank you so much for your feedback!We acknowledge that the window of 24 hours may not be ideal for all customers all the time. We plan to review that in the future. Regarding...

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• Widson Reis
• 作成日時 2022年10月05日 13:00
• 0 件の投票

正式なコメント

1. コミュニティ
2. Feedback - Voice (Talk)
3. Notify customers when an agent is free to take a call

Hi Daniel,Thanks for the feedback! Our classic widget does not work exactly like that, but there's a partial workaround that maybe could solve your problem: the 'call us/callback request' widget (w...

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• Widson Reis
• 編集済み 2022年09月21日 10:51
• 0 件の投票

正式なコメント

1. コミュニティ
2. Feedback - Voice (Talk)
3. Talk: Agent Activity Suggestions (Filter, Tagging/Grouping)

Hi Moran, Thanks for your feedback! Both are good suggestions indeed and we will consider them when re-designing the Live Talk dashboard. 

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• Widson Reis
• 作成日時 2022年09月20日 20:19
• 0 件の投票

正式なコメント

1. コミュニティ
2. Feedback - Voice (Talk)
3. Feature request: New status for talk allows only calls come through if no one else is Online

Hi Noora, Thanks for your feedback! We will surely consider your suggestion for future development.Regards,  

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• Widson Reis
• 作成日時 2022年09月20日 15:33
• 0 件の投票