
Widson Reis
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アクティビティの概要
Widson Reisさんの最近のアクティビティ-
Widson Reisさんがコメントを作成しました:
Hi Brian Larson, Matt Davis,Could you clarify how long agents are being disconnected after opening a new tab? Since it appears you are not using Omnichannel routing we can eliminate the possibility...
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Widson Reisさんがコメントを作成しました:
Hi, here from the Talk Team!The ability to create conditions based on phone numbers is something we don't have in our roadmap just yet, but there's a simple workaround that should work for most cas...
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Widson Reisさんがコメントを作成しました:
正式なコメント Hi Paul Cano,Thanks for bringing this problem to our attention. It is true that if the agent refreshes the browser at the precise moment that the call is ringing the call will be routed to the next...
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Widson Reisさんがコメントを作成しました:
Hi Ashwin Kaniyal,That's correct, this is the problem TPE solves. For the problem you mention, the third-party application used for the IVR needs to be able to exchange metadata with Talk. I think ...
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Widson Reisさんがコメントを作成しました:
Hi Reshma Patel,All data stored in the call object will be reportable in Explore eventually, but not yet on this version; we intend to tackle the Explore integration next. On the other hand, the ca...
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Widson Reisさんがコメントを作成しました:
正式なコメント Hi Moa,If I understood correctly you would like the same agents to answer calls from lines 1, and 2, but at different times; say, for example, agents would only answer line 1 in the morning and lin...
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Widson Reisさんが記事を作成しました:
Talk Partner Editionの新機能のお知らせ
発表日 ロールアウト開始日 ロールアウト終了日 2023年8月25日 2023年9月19日 2023年9月19日 Talk Partner Edition(TPE)は、開発者がコンピュータテレフォニーインテグレーション(CTI)アプリケーションをZendeskに接続できるようにするAPIのコレクションです。Zendeskの120以上のインテグレーションで利用されており、数...
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Widson Reisさんがコメントを作成しました:
Hi Rina, I can confirm that after careful prioritization, this now sits high on our roadmap. This is going to be part of a larger project aimed at enhancing the entire Call Console experience, whic...
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Widson Reisさんがコメントを作成しました:
正式なコメント Hi Kimmie Nicas,I'm sorry to hear that you are having problems with calls dropping. From our experience, network issues are usually the culprit for this problem. However, we have also observed that...
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Widson Reisさんがコメントを作成しました:
正式なコメント Hi Arvind Kanapathy, I found your ticket and, upon further analysis, helped our Support agent to put together a more comprehensive answer. You should receive a reply very soon. I hope this will mak...