Widson Reis
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Widson Reisによる最近のアクティビティ-
正式なコメント Hi Chel,Thank you so much for your feedback!We acknowledge that the window of 24 hours may not be ideal for all customers all the time. We plan to review that in the future. Regarding having a peri...
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正式なコメント Hi Daniel,Thanks for the feedback! Our classic widget does not work exactly like that, but there's a partial workaround that maybe could solve your problem: the 'call us/callback request' widget (w...
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正式なコメント Hi Moran, Thanks for your feedback! Both are good suggestions indeed and we will consider them when re-designing the Live Talk dashboard.
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正式なコメント Hi Noora, Thanks for your feedback! We will surely consider your suggestion for future development.Regards,
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正式なコメント Hi,I think you would like to know that with the upcoming Omnichannel Routing some of these use cases will become possible. At first, our omnichannel will route calls (and other tasks) based on agen...
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Hi Kristin,When an agent sign out their state changes automatically to 'Offline'. However, and this is something you can explore in the short term, if instead of signing out the agent shuts down th...
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Hi Kristin, Yes, the callback widget only appears if there's at least one available agent to call back the customer and, again, offline agents are not considered to be available. I thought you woul...
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Hi Kristin Brückner,It looks like you could achieve what you want by configuring a callback request widget. It would look something like the picture below. You can learn all about it in this articl...
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Hi Sangi Mok, Yes, besides the main greeting, you can have several greeting messages, one for each of your IVR options. Actually, our article on good practices when using Talk advises customers to ...
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正式なコメント Hi Sangi Mok, This looks like something that can be accomplished with our Guide product: Guide allows you to set up a self-service knowledge base so your customers can find themselves the answer fo...