Widson Reis
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Widson Reisによる最近のアクティビティ-
Hi RinaThe best thing to do is to reach for Customer Support (you find the link under your profile picture) where you can report the bug, describe the hardware and software you are using, and uploa...
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正式なコメント Hi Rina, Thanks for your feedback! We do have this feature in our backlog and will be assessing if we can prioritise and execute it as part of our short term roadmap.
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Hi Chris, The rules for creating tickets when the agent answers the call are configured on Five9 adapter. Unless this configuration has been changed you shouldn't be seeing anything different. Howe...
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正式なコメント Update June 21, 2023 Hello, We are in the process of finalising our 2024 roadmap. At this time, we are planning to work on these enhancements in 2024. You should start seeing improvements in early ...
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正式なコメント Hi Nathalie F., We understand that being able to restrict a Zendesk talk line to specific group could be a useful feature for many customers. We don't have this feature in our immediate roadmap, bu...
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正式なコメント Hi Stefán, I'm a product manager at Zendesk and I'm here to help you. Could you give me more details on this use case? The callback request message does not contain the user name and description, s...
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正式なコメント Hi @Mamantha, Unfortunately due to legal restrictions we are unable to offer local numbers in India yet. We hope this changes soon! Widson ReisZendesk Product Manager
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正式なコメント Hi Kara, I understand the problem you are trying to circumvent, as Zendesk does not offer (yet) a full PCI compliant solution. However I'm not sure what we could use as a trigger for auto pausing/r...
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Hi Dan, I'm sorry for the delay in getting back to you, I was checking if the Talk API would provide any markers such as you suggested. It turns out that it doesn't. When I asked if you could use...
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正式なコメント Hi Dan, Thank you for your suggestion. The ability to record audio while on hold is not a feature in our roadmap, at least for the next 9 months. Perhaps a simpler way to solve your problem would b...