Widson Reis

1. コミュニティ
2. Zendesk Suite Q&A
3. Supervisor Conexon Connect

Hi Kimmie Nicas,I'm sorry to hear that you are having problems with calls dropping. From our experience, network issues are usually the culprit for this problem. However, we have also observed that...

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• Widson Reis
• 作成日時 2023年05月15日 13:37
• 0 件の投票

1. コミュニティ
2. Feedback - Voice (Talk)
3. Question on additional charges

Hi Arvind, I found your ticket and, upon further analysis, helped our Support agent to put together a more comprehensive answer. You should receive a reply very soon. I hope this will make things c...

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• Widson Reis
• 編集済み 2023年04月13日 11:36
• 0 件の投票

1. コミュニティ
2. Feedback - Developer Platform
3. Feature request: Allow for either markdown or HTML to be rendered when using the "transcription_text" field in the voice comment object

Hi Matt Hill, We are working on a new version of the voice comment that will allow for line breaks — markdown/HTML might come later. This is part of the new endpoints we are building for Talk Partn...

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• Widson Reis
• 作成日時 2023年03月31日 10:58
• 0 件の投票

1. コミュニティ
2. Zendesk Apps Framework (ZAF) Q&A
3. ZAF + Unified Agent Status?

Hi RC Maples,There's a new set of APIs called Agent State Availability APIs, currently, in beta, that should be released as GA in the upcoming months and will allow users to do exactly that. Cc: Vo...

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• Widson Reis
• 作成日時 2023年03月23日 11:08
• 0 件の投票

1. コミュニティ
2. Feedback - Voice (Talk)
3. Zendesk talk - Segregation of phone numbers

Hi Raphaël Péguet - Officers.fr,Rest assured that we are aware of how big this issue is and we are treating it with priority. We always tag posts as "answered" after we answer them, but our interna...

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• Widson Reis
• 作成日時 2023年03月22日 11:17
• 0 件の投票

1. コミュニティ
2. Zendesk Apps Framework (ZAF) Q&A
3. Customer's phone on top_bar location

Hi Kumar!If you are building a telephony app check out our Talk Partner Edition API. There are a couple of useful endpoints there to screen pop tickets and users and create voicemail tickets. One, ...

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• Widson Reis
• 編集済み 2023年03月08日 09:46
• 0 件の投票

1. コミュニティ
2. Feedback - Voice (Talk)
3. Zendesk talk - Segregation of phone numbers

Hi Kirsty White,We couldn't agree more. Outbound dialling does not escalate well when the number of lines grows. This is definitely an area we want to improve as soon as possible.Maybe you already ...

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• Widson Reis
• 作成日時 2022年11月15日 12:21
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Talk call back request while agents are offline

Hi mokebo Operations,Thanks for your feedback!Most of our customers use the state 'offline' for agents that won't be available anytime soon, like when they are off-hours, on leave, etc., i.e. when ...

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• Widson Reis
• 編集済み 2022年10月21日 12:18
• 0 件の投票

1. コミュニティ
2. Feedback - Voice (Talk)
3. Zendesk Talk Rights concerns

Hi Sachin Ghume,Thanks for your feedback! We understand that having more granular permissions would surely help certain customers and we will be looking into that in the future.

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• Widson Reis
• 作成日時 2022年10月05日 13:07
• 0 件の投票

1. コミュニティ
2. Feedback - Voice (Talk)
3. Zendesk talk: Viewing who disconnected the line on a call

Hi Christopher Powell,Thanks for your feedback.We don't have this feature just yet but we agree that it could be a useful one. We will be assessing it in the future.Best regards,

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• Widson Reis
• 作成日時 2022年10月05日 13:04
• 0 件の投票