Afabio Junior

Hi Luis,
 
For Sell, we do offer ways to track your communication channels. These include the Activity Overview report, the Call Outcomes report, the Email Outcomes report, and the Visit Outcomes report.
 
Please take a look at the following article for more details: About Activity Reports.
 
I hope this helps.
 
Cheers,

Hi Jeri, 
 
I've created a ticket on your behalf so we can investigate your issue further. Please check your email for more information. Thanks! And, speak soon!

Hi Ryan, 
 
I've created a ticket on your behalf so we can investigate your issue further. Please check your email for more information. Thanks! And, speak soon!

Olá, Daniela.
 
Criei um ticket em seu nome para que possamos investigar seu problema mais a fundo. Por favor, verifique seu e-mail para obter mais informações. Obrigado! E falaremos em breve!
 

Hi Brian,
 
I hope you are well, and thank you for sharing your feedback.


 
I'm sorry to hear about the difficulties you've encountered in discovering that Admins in Talk can't place or receive calls. As noted in our documentation, this is by design in Zendesk Talk. If you wish to maintain Admin rights and also handle calls, your role needs to be changed to Team Lead.

 
I understand this caused you some inconvenience, and I'd like to invite you to share your experience on our community forum at https://support.zendesk.com/hc/en-us/community/topics/1260801308510-Feedback-Voice-Talk- . Engaging with others who face similar challenges may help in finding workable solutions. Conversations that attract significant community attention are often reviewed by our product managers during roadmap planning.
 
Providing specific examples, explaining the impact, and detailing your current handling methods will be particularly valuable for our product teams trying to grasp the full scope of user needs.
 
Customer feedback is incredibly important to us, and your participation and votes in the forums play a role in shaping the future functionality of Zendesk.
 
Kind regards,

Hi Krasto, 
 
I've created a ticket on your behalf so we can investigate your issue further. Please check your email for more information. Thanks! And, speak soon!
 
Cheers,

Hi Vaughan, 
 
At the moment there is no native way on report what the free text is in Explore.
As per the article below, Metrics and attributes for Zendesk Answer Bot, related to free text, you can check the following:
 

 
You can share feedback on our community page by creating a post about this topic to engage with other users who have similar needs and discuss potential workarounds. Conversations with a high level of engagement often get flagged for product managers to review during their roadmap planning.
 
Cheers,

Hi Kimber, 
 
I've created a ticket on your behalf so we can investigate your issue further. Please check your email for more information. Thanks! And, speak soon! 

Hi Liam,
 
The app is still working. After installing the app, you can access its settings to configure which fields should be hidden, set to read-only, and required.
 

 
You will have options such as: Required Form Fields, Read-Only Form Fields, Allowed Groups for Read-Only Fields, etc.
 

 
After setting everything up according to your business needs, you can click 'Update'.
 
I hope that helps.
 
Cheers,

Hi Kimber Wiggs, I can see you are using the COUNT aggregator in your COUNT(Articles unverified) metric, which is expected to count the number of items being aggregated. To achieve your desired result, I would suggest using the D_COUNT(Articles unverified) instead, which is designed to count the number of unique items that are being aggregated.
 
Further explanation of the difference between COUNT and D_COUNT can be found in this article: "What is the difference between COUNT and D_COUNT?"
 
Cheers,