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Lisa Tam

参加日2021年10月16日

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前回のアクティビティ2024年10月17日

Zendesk Product Manager

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さんの最近のアクティビティ Lisa Tam

Lisa Tamさんがコメントを作成しました:

コミュニティのコメント Feedback - Chat and Messaging (Chat)

Hi all, we have recently released custom translations which allows admins to customise the translations and override system generated translations.  However the ability to export content is no longer on the roadmap due to changes in the product priorities.  I understand the importance of this request however at this time we are not able to commit to prioritizing this feedback. We are going to leave this post open for comment to allow others to provide their feedback, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. Thank you again for your feedback and for being a valuable customer with Zendesk.

コメントを表示 · 投稿日時:2024年9月30日 · Lisa Tam

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Lisa Tamさんがコメントを作成しました:

コミュニティのコメント Feedback - Chat and Messaging (Chat)

Hi all, the bot conversation transcripts are available now from the insights tab. You can find more details in this help centre article

コメントを表示 · 編集日時:2024年10月06日 · Lisa Tam

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Lisa Tamさんがコメントを作成しました:

コミュニティのコメント Feedback - Chat and Messaging (Chat)

Hi Janine Datu, how is the email address retrieved? If stored in a variable, it should have been exempted from auto-translations like all other variables. 

コメントを表示 · 投稿日時:2024年6月23日 · Lisa Tam

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Lisa Tamさんがコメントを作成しました:

コミュニティのコメント Feedback - Chat and Messaging (Chat)

Hey there. Zendesk has recently announced AI Agents and new pricing plans where Automated Resolutions will be the new unit of measure, replacing MAUs. For more details, please visit this article.

コメントを表示 · 編集日時:2024年4月30日 · Lisa Tam

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Lisa Tamさんがコメントを作成しました:

コミュニティのコメント Feedback - Chat and Messaging (Chat)

Hi all, we are planning to release the Bot Insights dashboard very soon in April 2024 which will include conversation transcripts that will cover what end-users are typing and how the bot has responded. 

コメントを表示 · 投稿日時:2024年4月15日 · Lisa Tam

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Lisa Tamさんがコメントを作成しました:

コミュニティのコメント Feedback - Admin Center

Hey all, thank you so much for taking the time to provide us with your feedback here. I understand the request however at this time we are not able to commit to prioritizing this feedback. We are going to leave this post open for comment to allow others to provide their feedback, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. Thank you again for your feedback and for being a valuable customer with Zendesk.

コメントを表示 · 投稿日時:2024年3月21日 · Lisa Tam

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Lisa Tamさんがコメントを作成しました:

コミュニティのコメント Feedback - Admin Center

Hey Morgan, thank you so much for taking the time to provide us with your feedback here. I am thrilled to say this is already a feature available at Zendesk. Please visit this announcement page for more information.

コメントを表示 · 投稿日時:2024年3月21日 · Lisa Tam

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Lisa Tamさんがコメントを作成しました:

コミュニティのコメント Feedback - Chat and Messaging (Chat)

Hi all,

Thank you for your feedback. I understand the request however at this time we are not able to commit to prioritizing this. We are going to leave this post open for comment to allow others to provide their feedback, however, please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. Your input is valued, and we appreciate your support as a Zendesk customer.

Best, 
Lisa

コメントを表示 · 投稿日時:2024年3月21日 · Lisa Tam

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Lisa Tamさんがコメントを作成しました:

コミュニティのコメント Feedback - Chat and Messaging (Chat)

Hi Bernard,

Thanks for your feedback! I've added your feature request to our backlog for future consideration. While we'll keep this post open for further comments, please note that we can't guarantee prioritization according to our Community Guidelines. Your input is appreciated, and we value you as a Zendesk customer.

Best,
Lisa

コメントを表示 · 投稿日時:2024年3月21日 · Lisa Tam

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Lisa Tamさんがコメントを作成しました:

コミュニティのコメント Feedback - Ticketing system (Support)

Hey all. I appreciate you taking the time to share your feedback with us. Your suggestion is valuable, and I've noted it in our backlog for potential implementation in the future. We're keeping this post open for comments to gather additional feedback and use cases from others. However, please keep in mind that, as outlined in our Community Guidelines, we cannot guarantee prioritization of any specific feedback received.

Once again, thank you for your input and for being a valued customer with Zendesk.

Best regards,
Lisa

コメントを表示 · 投稿日時:2024年3月17日 · Lisa Tam

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