最近の検索


最近の検索はありません

Mohit Sanyal's Avatar

Mohit Sanyal

参加日2021年12月23日

·

前回のアクティビティ2022年9月07日

フォロー中

0

フォロワー

0

合計アクティビティ

8

投票

0

受信登録

4

アクティビティの概要

さんの最近のアクティビティ Mohit Sanyal

Mohit Sanyalさんが投稿を作成しました:

投稿 Feedback - Ticketing system (Support)

The triggers and automations should have a capability to enter individual as well as distribution lists email IDs for any notifications to be sent out. As per our used case, a different set of people who are required to work outside Zendesk (not having agent licenses) need to receive an email on the ticket been raised. Now, with the current capabilities, the Action in the trigger either allows an email to be sent to a group or an user (agent). Zendesk needs to understand this need of having emails also sent to domains that are whitelisted in the allow list. 

Even having 'requester and cc' option calls for a risk because there might be scenarios where you have to provide regular internal updates but using this option, if a ticket is raised by a customer, he/she gets to know what all is internally happening, which at times is not acceptable.

編集日時:2022年9月07日 · Mohit Sanyal

0

フォロワー

2

投票

1

コメント


Mohit Sanyalさんが投稿を作成しました:

投稿 Feedback - Help Center (Guide)

Hi Team,

I am observing our business user requests, where they require the KB article categories to be restricted to their specific business units. Currently we have the restrictions at article level where either of signed-in users, everyone or agents can gain access to the KBs. However if we can have a feature where we can restrict the entire category of the KB and provide a particular user-segment to access that category of KB, then it would be much easier.

Can you provide your agreement to this?

投稿日時:2022年8月03日 · Mohit Sanyal

0

フォロワー

1

投票

0

コメント


Mohit Sanyalさんがコメントを作成しました:

コメントSetting up Zendesk Guide

Is there a possibility to add restrictions at the category levels? Are there any plans to incorporate this feature. Restricting the access at article level is at times a cumbersome exercise.

コメントを表示 · 投稿日時:2022年8月03日 · Mohit Sanyal

0

フォロワー

1

投票

0

コメント


Mohit Sanyalさんがコメントを作成しました:

コメントHow to manage the help center

Hi There!

I am doubtful about the access (Visible to) option present in the article editing settings. I recently came across an issue where if I had to cross reference an article within a BOT workflow builder for a messaging (BOT) channel, where it was required for me to remove the 'signed-in user' option from article, which means the article will now be accessible in case anyone has access to the help center link.

Is there a way we can achieve the below two areas:

1) Can articles links be referenced in the workflow builder even when the Visible to is set to  'Signed-in Users'? This may solve the entire purpose of restrictions.

2) If the Visible to is set to Everyone, is there a way to restrict the KB articles to any person who is just browsing the help center without signing in?

Thanks

 

コメントを表示 · 投稿日時:2021年12月23日 · Mohit Sanyal

0

フォロワー

0

投票

0

コメント