Jordan Crawford
-
合計アクティビティ41
-
前回のアクティビティ
-
メンバー登録日
-
フォロー0ユーザー
-
フォロワー0ユーザー
-
投票26
-
サブスクリプション8
アクティビティの概要
Jordan Crawfordさんの最近のアクティビティ-
Jordan Crawfordさんがコメントを作成しました:
I think this article might be missing some conditions. I was looking for the definition of Ticket: last modified date vs Tickets: hours since update. It says above for hours since update, that this...
-
Jordan Crawfordさんがコメントを作成しました:
I have the same question too. Why is the default role being set to contributor when upgrading an agent? Can this be changed somewhere? I've looked but haven't found anything. I would think Light Ag...
-
Jordan Crawfordさんがコメントを作成しました:
I think this article could be enhanced. It would be great to have a checklist of things you can check. I am essentially working with some duplicate groups that were created at different times, and....
-
Jordan Crawfordさんがコメントを作成しました:
Unfortunately when I say this is important I mean important to agents and managers assigning work in the support views, not in an Explore report.
-
Jordan Crawfordさんが投稿を作成しました:
Getting the GROUP assigned date in a view
回答済みWith several escalation groups, it's really important to know at a glance when a ticket was assigned to a group. I tried using the "Assigned" value in the view, but it turns out that's just the las...
-
Jordan Crawfordさんがコメントを作成しました:
We are opening a ticket for this, but want to comment and +1 as well, as we are highly concerned as this is making our end users think their accounts have been compromised when they have not been.
-
Jordan Crawfordさんがコメントを作成しました:
Wholeheartedly agree. Other systems I have used managers could use their discretion to exempt unfair ratings that had nothing to do with the agent. It's unfair for agents to see scores that have no...