Sean Chuang

正式なコメント

1. コミュニティ
2. Feedback - Voice (Talk)
3. Disable right click "save audio" for call recordings

Hello, Thank you for your question. The request for more granular roles and permission is an initiative that Zendesk is working on across all communication channels collectively. Thank you for your...

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• Sean Chuang
• 作成日時 2023年05月31日 08:44
• 0 件の投票

1. コミュニティ
2. Feedback - Voice (Talk)
3. Greeting for Outbound call - EU GDPR issue

Hello Andris, One of the ways we are looking to address this is to build the pre-recorded consent/notification into the call console so that when the need arises, you can press a button and the pre...

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• Sean Chuang
• 作成日時 2023年05月24日 09:01
• 0 件の投票

1. Talk
2. ...
3. Managing Talk
4. Using the Voice API powered by Zendesk Messaging

Hello, thank you for the question. It is something we have on the backlog and will assess after launch of Voice API. If you can kindly ask your developer to take a look at Quick start - Voice in Me...

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• Sean Chuang
• 作成日時 2023年05月11日 09:50
• 0 件の投票

正式なコメント

1. コミュニティ
2. Feedback - Voice (Talk)
3. Greeting for Outbound call - EU GDPR issue

Hello, Thanks for your question. At this time, this is not on the roadmap. Something to note is that we should always be cognisant of how this impacts callers, as from their standpoint, when an out...

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• Sean Chuang
• 作成日時 2023年05月10日 08:12
• 0 件の投票

正式なコメント

1. コミュニティ
2. Feedback - Voice (Talk)
3. Bulk download call recordings

Hello, Thank you for your question. At this time this capability is not on the roadmap. However, you can accomplish this via our API (see here).  Thanks,Sean

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• Sean Chuang
• 編集済み 2023年05月03日 08:49
• 0 件の投票

1. コミュニティ
2. Feedback - Voice (Talk)
3. Routing to all agents within a group at once, not round robin

Hello Yasmin, Here's the basics on our soon to be rolled out 'auto-assign'. 1. Call comes in --> agent is connected to caller after a configurable period of time by you (e.g., 10 seconds). 2. Timef...

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• Sean Chuang
• 作成日時 2023年05月03日 08:40
• 0 件の投票

正式なコメント

1. コミュニティ
2. Feedback - Voice (Talk)
3. Call Routing to Secondary Groups

Thank you for your question and the detail description.  Your description of how Talk routes calls between and within each group is correct. If you believe the behavior is not correct, it would be ...

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• Sean Chuang
• 作成日時 2023年04月26日 08:52
• 0 件の投票

正式なコメント

1. コミュニティ
2. Feedback - Voice (Talk)
3. Routing to all agents within a group at once, not round robin

May 03, 2023 Update!!! Hello, Here's the basics on our soon to be rolled out 'auto-assign'. 1. Call comes in --> agent is connected to caller after a configurable period of time by you (e.g., 10 se...

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• Sean Chuang
• 編集済み 2023年05月03日 08:42
• 0 件の投票

正式なコメント

1. コミュニティ
2. Feedback - Voice (Talk)
3. Enabling Callback Based on Specific Time Schedule

Hello, Thank you for your question. We hear your request!  This is on our backlog. While our 2023 plan is firm, we will be assessing this as part of our 2024 review. Thanks for your patience. Sean

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• Sean Chuang
• 作成日時 2023年04月05日 08:55
• 0 件の投票

正式なコメント

1. コミュニティ
2. Feedback - Voice (Talk)
3. Granular Talk Permissions

Hello, Thank you for your question. Roles and Permissions is something we aim to tackle so it is already on our backlog. While it is not on the 2023 roadmap, it will be assessed for 2024. Thank you...

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• Sean Chuang
• 作成日時 2023年04月05日 08:47
• 0 件の投票