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Jason Brown

参加日2023年4月18日

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前回のアクティビティ2023年7月06日

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さんの最近のアクティビティ Jason Brown

Jason Brownさんがコメントを作成しました:

コミュニティのコメント Q&A - Reporting and analytics

We use VALUE to nest logic statements in calculated metrics. This lets us create and update calculated metrics by updating a single source calculated metric, instead of going through and updating multiple metrics with the needed changes.

While we can go in and update each calculated metric to fix this, this makes creating and maintaining metrics much harder.

Are there any plans to reintroduce some type of metric handling now that this limitation has been introduced?

For example:

Initial Metric (Returned to Tier 1):

IF ([Changes - Field name]="status" 
  AND ([Changes - Previous value]="pending"
    OR [Changes - Previous value]="solved")
  AND [Changes - New value] ="open"
   AND [Ticket group] = "Tier 1")  
THEN [Ticket ID]
ENDIF

Child Metric:

IF (
    VALUE(Returned Tier 1) != NULL 
    AND [Update - Week of year] > [Ticket created - Week of year]
) THEN [Ticket ID] 
ELSE NULL
ENDIF

コメントを表示 · 投稿日時:2023年7月06日 · Jason Brown

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Jason Brownさんがコメントを作成しました:

コメントAccounts and billing

If you rename your subdomain, will Zendesk email aliases (not external email aliases) be updated as well, or does this change require that Zendesk Email aliases be recreated.

This document states that new Zendesk addresses cannot be created until after several hours after the domain was updated. If we must recreate all Zendesk emails this essentially mean that no emails will work for several hours.

Can Zendesk confirm what happens to Zendesk email aliases when a renaming happens?

コメントを表示 · 投稿日時:2023年4月18日 · Jason Brown

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