Sun, Shuai

Hello Thomas (internalnote.com)

By your comment, I have tried to use the new API, and it is OK.

Thank you very much for the help!

Hello Prakruti Hindia, Mick O'Donnell

Our team want to use Zendesk Messaging to instead of Zendesk Chat,

And we have setting it according to the following guide:

https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/web/enabling_auth_visitors/

https://support.zendesk.com/hc/en-us/articles/4411666638746

 

Our generated JWT token python script as following:

token = jwt.encode({'scope': 'user', 'external_id': '#external_id', 'name': '#name','email': '#email' }, '#SECRET', algorithm='HS256',
                   headers={'kid': '#kid'})

We use the JWT token like following:

As our expected is the end user will not be prompted to provide their name or email address by the messaging bot as part of the default messaging response.

But currently it is still need to input name and email,

 

Could you please confirm where exist problem for our implements?
And How can we solve it?