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Ashish Parnami
参加日2021年12月14日
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前回のアクティビティ2023年1月30日
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さんの最近のアクティビティ Ashish Parnami
Ashish Parnamiさんがコメントを作成しました:
Hi,
Was this bug ever fixed? I also just faced this problem where an archived article is being return in the response to /articles api call.
Thanks!
コメントを表示 · 投稿日時：2023年1月30日 · Ashish Parnami
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Ashish Parnamiさんが投稿を作成しました:
We provide our customers a Chatbot interface from within that we use https://api.zopim.com/web-sdk to connect to Zendesk Chat to provide Human Agent chat when needed.
What we have seen recently is that visitor after getting connected to an agent, are put back into queue after sometime by Zendesk. Upon going to 0 position, visitor gets connected to same or different agent. This happens without user refreshing the page or without any internet issues.
We could monitor this by watching Zendesk event logs within https://api.zopim.com/web-sdk integration on our side where we see sequeue of events being something like:
Connecting
Connected
Queue Position:2
Queue Position:1
Queue Position:0
member joined (agent)
exchange of messages..
Connecting
Connected
Queue Position: 2 (or something)
..
Queue Position: 0
member joined (Agent --same or different)
This is impacting the user experience in a really bad way.
Has anyone else seen this issue and has solution/recommendations?
投稿日時：2021年12月14日 · Ashish Parnami
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